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Expert IT Operations Service Manager
3 months ago
Position Summary
The Information Technology Operations Service Manager, Expert functions as the key subject matter expert in the designated technology areas and works to provide strategic and tactical operational direction for the ECS operations team. Develop and maintain relations ships with the vendor teams. Produce reports and visual management boards to measure and track KPIs and KRIs. Periodic review and approve, right access to ECS systems. Run daily operating review for operations team. Daily operational support activities, patching, vulnerability management, shift-left planning and execution.
The service manager has overall responsibility for supporting PG&E's ECS business team’s vision by improving service quality, providing root cause expertise, analysis, and leadership for quality implementations of new technology, while focusing on reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies. The responsibilities include but are not limited to analysis, oversight, and coordination of escalated operations events related to privacy applications in IT and supporting infrastructure.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
A reasonable salary range is:
Bay Area Minimum: $118,000
Bay Area Maximum: $188,000
Job Responsibilities
Provides advanced consulting and guidance during the detailed design, build, test, and deploy phases of privacy related systems. Work closely with managed Services Organization for tracking KPIs/KRIs Collaborates with team or leaders to work on issues, projects or activities. Works to address the needs of ECS business and develops comprehensive solutions/offerings that address complex needs across all partner teams. Ensures work in department is carried out using established processes, practices and procedures as directed. Acts as a liaison between various departments and cross functional teams. Identifies, defines and translates detailed performance critical use cases, test cases and test scripts and ensures it meets standards. Conducts review of regulations, standards, procedures, records, data, and other documents relevant to audit scope, objectives, and criteria. Fields inquiries from users about problems with applications/software by assessing nature and scope of issue reported and determine potential resolution. Provide operational subject matter expertise on ECS platforms like – Documentum, Zasio, Open Text File Intelligence, RecordPoint Provide operational subject matter expertise on AWS infrastructure Review and prioritize enhancements submitted by line of businesses. Champion rollout of new product features Help translate business requirements from the lines of business teams into functional requirements. Maintain enhancement backlog and conduct regular enhancement prioritization sessions. Co-ordinate with product vendor for resolution of any issues needing escalation. Respond to Privacy applications related incidents submitted via Remedy. Co-ordinate incident resolution including co-ordination with SaaS application vendors.Qualifications
Minimum:
BA/BS in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience 7 years experience in IT-Information Technology, or other job-related
Desired:
