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Senior Sales Engineer

2 months ago

Boca Raton, United States Honorlock Full time
Job DescriptionJob Description

Are you looking to improve the future of education and grow your career? If so, you're in the right place

We're Honorlock, the industry's leading online proctoring solution, supporting over 300 partners in the Higher Education and Professional Education spaces. With dedicated team members (who could include you), innovative technology, and healthy funding, we're ready to continue growing

Join Honorlock and help improve educational opportunities for millions.

Who is Honorlock?

Honorlock combines AI with live proctors to make the online proctoring experience simple, easy, and human. While others focus on catching students cheating, we aim to empower students, faculty, and leaders alike. When you create a fair testing environment that builds confidence and protects integrity, everyone wins

What You'll Be Doing:

As an Honorlock Senior Sales Engineer, you will support Higher and Professional Education prospects and customers by:

  • Supporting Regional Directors and Customer Experience Managers in selling and renewing Honorlock's products and services
  • Partnering with customers to create and execute Implementation and Adoption Plans
  • Partnering with prospects to ensure Honorlock Pilots provide successful milestones to meet the prospect's goals
  • Partner with RFP Manager to support RFP responses

What We Need:

  • Work with sales team members to identify and qualify business opportunities, identify key customer technical objections, and develop strategies to resolve technical blockers.
  • Serve as the first level of contact for technical knowledge and resources for the sales team members.
  • Serve as the liaison between the prospect, sales, and customer success.
  • Manage functional resources to design and implement successful concept programs directly with prospects.
  • Leverage technical, operational, and sales/consulting expertise to support the sales opportunity and determine the best solution to maximize ROI.
  • Condense technical requests for enhancement into actionable product functionality requests
  • Assist sales in customer meetings to answer technical questions from decision-makers.
  • Work to document project updates appropriately within the CRM tool.
  • Assist with the writing of responses and ongoing updates specific to product enhancements for RFIs/RFPs.
  • Be an SME for Honorlock products, functionality, and technical integrations.
  • Assist with customer calls during normal US business hours, and outside of those hours during peak selling seasons
  • Assist with completing security, privacy, and technical documentation
  • Be comfortable speaking to customers with a wide range of technical backgrounds - knowing when to dive into more technical detail for certain people versus staying surface level for others
  • Assist with integrating, managing, and leading sandbox and technical testing environment for prospects

    What You Have:

    • Bachelor's Degree
    • 5+ years experience within Sales Engineering or related role in a SAAS or educational technology environment preferred
    • Strong presentation skills via web conference or in person
    • Excellent time management, prioritization, and communication skills
    • Ability to create structure and design effective processes
    • Passion for technology
    • Self-motivated and resourceful
    • Contribute to a fast-paced, rapidly growing startup culture
    • Embrace the chance to tackle a wide variety of daily challenges and be flexible to adjust to changing priorities
    • Proficient in Microsoft Office Suite & Google Suite
    • Ability to travel nationally 35 to 40% of the time to meet with prospects and clients

    Why Honorlock?

    • Unlimited PTO
    • Remote-first company
    • Choice of company-issued laptop
    • Healthcare benefits
    • Company matched 401k