Senior Relationship Banker

4 weeks ago

Woburn, United States Winchester Savings Bank Full time
Job DescriptionJob Description

Division/Department

Retail                                                     Div. Head    SVP Consumer and Bus Banking

Position Reports to

Branch Manager or Assistant Branch Manager

 

Date

5/6/23

 

Type of position:

  Full-time

  Part-time

If PT, Avg Hours Varies______

  Seasonal/Saturday Only

 

 

Lift Requirements:

  0-10 lbs

  10-25 lbs

  Over 25 lbs

Supervisory Role

  Yes

  No

# of Employees Supervising

________

# of Hours   40 / week

Typical Schedule:  __________________

  Exempt

  Nonexempt

 

Saturdays Required

  Yes

  No

 

 

 

Summary/Objective

To assist the bank in meeting its sales and service goals by cultivating customer relationships.

This position is responsible for assessing customers' financial needs and cross selling additional products and services to retain customers and increase the profitability of the bank. Serve customers and service their accounts - including transaction processing - efficiently and in a manner which provides the highest level of customer satisfaction. Performs other duties necessary to complete branch customers' transactions. Represents the bank to customers with a courteous, friendly, and assured attitude. Ensures compliance with federal and state laws and regulations in addition to bank standard operating policies and procedures by avoiding violations, minimizing risk, and protecting the bank. Serves in a supervisory capacity.

 

 

 

 

essential functions
  • Process branch customers’ transactions, including but not limited to receiving and verifying deposits; mortgage and loan payments; disbursement of funds by withdrawal; cashing checks, and other negotiable items requested by customers. Perform duties strictly in accordance with bank policy and procedure, promoting positive customer relations by providing exemplary service.
  • Verify transactions and account balances and ensure that transactions follow bank policy, state and federal regulations such as Reg CC, Reg DD and Bank Secrecy Act (BSA). Understand and exercise customer identification procedures (CIP). Complete Office of Foreign Asset Control (OFAC) verifications. Recognize when Currency Transaction Reports (CTRs) are to be completed and filed.  Refer unusual questions and account activity to supervisor.
  • Greet and interview existing and prospective customers to assess financial needs and promote and discuss various bank products and services, including but not limited to; checking accounts, savings and retirement accounts, electronic banking services and consumer loans. Open and process all types of accounts including deposit and loan products.
  • Explain and/or demonstrate various additional products and services, using a needs-based consultative approach to customers to discover complimentary services which would provide value to the customer and to attempt to cross-sell. Act as a leader in promoting and demonstrating self-service channels to customers, including ATM, Online banking, and Mobile Banking. Make qualified referrals to business partners in the areas of residential and commercial lending, cash management and merchant services etc.
  • Interview applicants for all types of loans within limits of authority: provide product counseling as appropriate.
  • Handle all cash under daily control, and maintain cash limits, accurately and according to bank policy and procedure. Accurately balance each day’s transactions and verify cash totals in order to complete daily settlement to verify accuracy of all work.
  • Answer routine and more complex questions on customer accounts, products, services, policies, and procedures. Troubleshoot customer issues and provide follow-through to ensure resolution.
  • Responsible for other tasks as required, including but not limited to reporting; ordering supplies; balancing branch machines; preparing night deposit bags; operating drive-up window; filing and scanning records and maintaining proper and safe procedural responses to robberies.
  • Work with branch management to plan for the achievement of individual and team sales goals according to the bank’s Sales Program. Fully participate in sales promotions.
  • Maintain a thorough knowledge of bank products and services, standards and procedures through attendance at meetings and timely completion of trainings.
  • Assists with the supervision of branch colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.
  • Assumes supervisory responsibilities when required.  Performs overrides and may be required to open or close a branch. Ensures that the branch balances at close of day ensuring accuracy and presentation of the workday results in accordance with established procedures.
  • Performs other duties as requested or assigned.

 

Competencies
  • Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups. Demonstrate exemplary customer service skills.
  • Ability to count money accurately and distinguish denominations and accurately process bank transactions including but not limited to cash deposits, withdrawals, and transfers
  • Ability to operate teller and platform software and business machines
  • Knowledge of the bank's products and services and the use of digital channels.
  • Ability to assess and enhance the customer relationship by cross selling products and services
  • Multilingual capabilities and/or multicultural perspective

 

 Required education and Experience
  • H.S. Diploma or equivalent
  • 6 months+ cash handling.
  • 2-4 years customer sales/service experience. Demonstrated success in leading, coaching, and motivating colleagues.

 

 

ADDITIONAL ELIGIBILITY REQUIREMENTS

  • Must be or become a notary and NMLS certified

 

NOTICE:

This list of duties is not intended to be all- inclusive and may be expanded to include other duties that may be deemed necessary by management from time-to-time.   The Bank reserves the right to modify, interpret, or apply the job description in any way the company desires and that the job description is not a contract for employment.  All employment is “at will”.  Also, employee is expected to have knowledge of and adherence to Bank policies and procedures.  The employee complies with state and federal regulations and specific BSA/AML related regulations and all information security related regulations. 

Work Environment:  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

EEOC Statement:  WSB provides equal employment opportunity to all individuals regardless of their race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

  • Senior IT Consultant

    4 weeks ago

    Woburn, United States HireMoxie Full time

    Title: Senior IT ConsultantLocation: Greater Boston Area, MA- Onsite Relocation offered: NoCompany Description: IT Managed Service ProviderPosition Description:Managing all aspects of our customer’s technologies. Mentoring, educating, guiding, and supporting associate/mid-level team members. Project management: IT assessments, recommendations,...

  • Senior Contracts Manager

    3 weeks ago

    Woburn, United States Scientific Systems Company, Inc. Full time

    Job DescriptionJob DescriptionSSCI is a growing company focusing on research and development and transition for Military customers. We are based in Woburn, MA doing exciting work related to various types of autonomous vehicles. The company is looking for a motivated and experienced Contracts Manager to play a strategic role in the company, providing...

  • Senior IT Business Process Analyst

    4 days ago

    Woburn, United States Global Channel Management Full time

    Experienced IT Business Analyst Opportunity Summary Seeking an IT Business Analyst with 5+ years of experience to join our team. The ideal candidate will possess a strong background in IT business analysis and demonstrate expertise in troubleshooting user and application issues within a specific business domain. Responsibilities Day-to-Day Support: Provide...

  • Solutions Engineer Advisor Senior

    14 hours ago

    Woburn, United States Elevance Health Full time

    Elevance Health Solutions Engineer Advisor Senior WOBURN , Massachusetts Apply Now Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. Preferred Location: Grand Prairie, Texas The Solutions Engineer Advisor Senior is responsible for product...

  • Director / Senior Director, Search & Recruiting

    2 weeks ago

    Woburn, United States SDL Search Partners Full time

    SDL Search Partners is looking to add an entrepreneurial & experienced Director / Senior Director to our top tier recruiting team. The ideal Director / Senior Director is a true 360-desk perm recruiter, with experience building out a dynamic Accounting & Finance client base, an established network in Greater Boston, and a desire to be a key contributor to an...

  • Senior Manager, Quality Control Operations

    14 hours ago

    Woburn, United States Ultragenyx Pharmaceutical Full time

    Senior Manager, Quality Control Operations Woburn, MA Why Join Us? Be a hero for our rare disease patients At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do.To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this...

  • Director / Senior Director, Search & Recruiting

    2 weeks ago

    Woburn, United States SDL Search Partners Full time

    SDL Search Partners is looking to add an entrepreneurial & experienced Director / Senior Director to our top tier recruiting team. The ideal Director / Senior Director is a true 360-desk perm recruiter, with experience building out a dynamic Accounting & Finance client base, an established network in Greater Boston, and a desire to be a key contributor to...

  • Director / Senior Director, Search & Recruiting

    3 weeks ago

    Woburn, United States SDL Search Partners Full time

    SDL Search Partners is looking to add an entrepreneurial & experienced Director / Senior Director to our top tier recruiting team.The ideal Director / Senior Director is a true 360-desk perm recruiter, with experience building out a dynamic Accounting & Finance client base, an established network in Greater Boston, and a desire to be a key contributor to an...

  • Director / Senior Director, Search & Recruiting

    4 days ago

    Woburn, United States SDL Search Partners Full time

    SDL Search Partners is looking to add an entrepreneurial & experienced Director / Senior Director to our top tier recruiting team.The ideal Director / Senior Director is a true 360-desk perm recruiter, with experience building out a dynamic Accounting & Finance client base, an established network in Greater Boston, and a desire to be a key contributor to an...

  • Director / Senior Director, Search & Recruiting

    2 weeks ago

    Woburn, United States SDL Search Partners Full time

    SDL Search Partners is looking to add an entrepreneurial & experienced Director / Senior Director to our top tier recruiting team.The ideal Director / Senior Director is a true 360-desk perm recruiter, with experience building out a dynamic Accounting & Finance client base, an established network in Greater Boston, and a desire to be a key contributor to an...

  • Senior Manager, Quality Control Operations

    1 week ago

    Woburn, Massachusetts, United States Ultragenyx Full time

    Why Join Us? Be a hero for our rare disease patients At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won't go –...

  • Senior Scientist, PK and Bioanalysis

    4 weeks ago

    Woburn, United States Pharmaron Full time

    Job DescriptionJob DescriptionPharmaron is looking for you to join us as a Senior Scientist, PK & Bioanalysis in Boston! If you're craving a role that offers challenges, growth, and meaningful impact, then this is the opportunity you've looking for. This is an onsite role and candidates will need to commute to the Woburn office daily. What you will...

  • Senior Contracts Manager

    4 weeks ago

    Woburn, Massachusetts, United States Scientific Systems Company, Inc. Full time

    SSCI is a growing company focusing on research and development and transition for Military customers.  We are based in Woburn, MA doing exciting work related to various types of autonomous vehicles.  The company is looking for a motivated and experienced Contracts Manager to play a strategic role in the company, providing knowledge, expertise, and guidance...

  • Senior Product Manager, Hardware

    2 weeks ago

    Woburn, United States VEIR Full time

    WHY VEIR? Giving everyone in the world access to clean, reliable, affordable energy will require substantial expansion of global electricity transmission networks. VEIR is developing a new generation of High Temperature Superconductor (HTS)-based transmission lines, enabling long distance, reliable, low loss, cost-effective power transfer in far smaller...

  • Caregiver

    5 hours ago

    Woburn, United States HomeWell Care Services of the North Shore Full time

    **HomeWell Care Services** is a leading provider of non-medical home care services dedicated to enhancing the quality of life for seniors and individuals with disabilities. We are committed to providing compassionate care and support to our clients, allowing them to maintain independence and dignity in the comfort of their own...

  • IT Business Analyst

    4 weeks ago

    Woburn, Massachusetts, United States Global Channel Management Inc Full time

    Provide day-to-day support and troubleshooting of user and application problems within a specific business area.Provide process, functional and technical expertise, within an assigned business area, in the analysis, design, development and implementation of business processes and applications.Collaboratively design customer review and approved solutions with...

  • Client Service Associate

    2 weeks ago

    Woburn, United States Profits Marketing Group Full time

    Job DescriptionJob DescriptionAt our company, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Service and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the...

  • Director, Strategic Finance

    4 weeks ago

    Woburn, United States MP RPO Full time

    Job Description Job Description ABOUT OUR CLIENT: MP's client is fueled by a real understanding of today's challenges and is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, they have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an...

  • Director, Strategic Finance

    2 weeks ago

    Woburn, United States MP RPO Full time

    ABOUT OUR CLIENT: MP's client is fueled by a real understanding of today's challenges and is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, they have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions...

  • Associate Recruiter to Account Manager

    3 days ago

    Woburn, United States Dexian Full time

    At Dexian, we take pride in providing organizations with top IT talent. To further enhance our competitive edge we are searching for multiple candidates for our Associate Recruiter-to-Sales career path. This fast track program is geared towards those that are SALES-DRIVEN, GOAL-ORIENTED AND MONEY-MOTIVATED individuals. Our company has consistently been rated...