Inside Sales Supervisor

3 months ago

Houston, United States Puffer-Sweiven Full time
Job DescriptionJob Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Pressure Management
  • Isolation Valves & Actuation
  • Control Valves & Regulators
  • Process Control & Safety Systems
  • Oil & Gas Automation– fiscal custody metering, controls, and SCADA
  • Reliability Solutions & Services
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services
Job Title: Inside Sales Supervisor

DUTIES AND RESPONSIBILITIES:

  • Supervise, develop, and train sales skills through weekly meetings and one-on-one coaching for Sales Associates and Sales Assistants. Coach the staff in order to achieve high performance.
  • Develop and maintain strong communication with sales associates, sales assistants, and outside sales within the pre-award, award, and post-award activities.
  • Interface with other involved parties to assure customer satisfaction. (i.e. principals, customer, other employees).
  • Customer Service management to include direct supervision of staff, maintain consistency and accuracy of orders, adhere to timeliness of quotations.
  • Recommend and maintain work process procedures to ensure superior customer service. Monitor procedures to ensure on-time delivery and customer satisfaction. Analyze sales experiences and successes from one account or event and recommend best practices.
  • Improve and maintain work process procedures for valued customer integration.
  • Manage, develop, and train sales skills through weekly meetings and one-on-one coaching. Author and conduct annual performance reviews.
  • Participate in strategic and tactical planning with individual Account Sales Team.
  • Effectively interview, hire, retain, and train inside sales employees. Coordinate technical and product marketing training, as needed for Inside Sales support staff.
  • Develop corrective action for long term fixes.
  • Analyze sales experiences and successes from one account or event and leverage best practices.
  • Assist in the development and implementation of strategic sales plans to accommodate corporate goals.
  • May assist in preparing periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion, personnel production, resource allocations, sales volume ratio to resource.
  • Review and monitor client and market behavior to determine what resources and/or tools can be used to create quantified value for our customer.
  • Assist Account Managers in pursuit of orders. Assist Inside Sales Reps in troubleshooting orders that require special handling. May act as a resource in resolving customer issues brought to the Department by utilizing excellent Company process knowledge and strong skills in negotiating and selling.
  • May deliver sales presentations to key clients in coordination with account sales.
  • May meet with key customers, assisting outside sales with maintaining relationships and negotiating deals.
  • Performs related duties as required.

QUALIFICATIONS:

  • BS/BA degree. Five plus years’ sales experience, or a combination of education and experience.
  • Solid knowledge of products and services to the industries we serve.

COMPETENCIES:

  • Solid leadership skills that exhibit confidence in self and others; inspires and motivates others to perform well.
  • Demonstrates strong self-management skills to include a high degree of professionalism, planning (the ability to organize and manage multiple priorities), and sound judgement; Strong display of initiative and innovation.
  • Ability to manage multiple tasks while maintaining organization, consistency, and accuracy within the order process.
  • Excellent communication and personal skills as well as PC proficiency.
  • Good problem solving skills.
  • Excellent organizational skills.
  • Previous exhibition of leadership skills.
  • Exhibits self-confidence and independent thinking.
  • Ability to strategize and tactfully plan and perform in multi-dimensional environment.

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