Foster Matchmaker Specialist

4 weeks ago

Phoenix, United States Arizona Humane Society Full time
Job DescriptionJob Description

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)


Foster Matchmaker Specialist


The Arizona Humane Society is looking for a dedicated and motivated Foster Matchmaker to join our Foster team and champion AHS's core values of Innovation, Compassion, and Excellence. If you are a talented individual looking to join a team that is truly making a difference to pets' lives, please continue to read more now


Department: Foster

Location: Papago Park Campus

Status: 1.0 FTE

FLSA: Non-Exempt

Schedule: Days

Reports To: Foster Manager

Supervises: N/A


Paws Up For Great Benefits

  • Competitive salary
  • Medical, Dental and Vision Plans
  • Health Savings Account and Flex Spending Account options
  • Free Employee Assistance Program
  • Free Life Insurance, Short Term and Long-Term Disability
  • 401(k) with employer contribution
  • Generous PTO program
  • Up to 8 paid holidays per year
  • Continuing education, including employer Fear Free Certification
  • Discounts on veterinary services
  • Discounted bus and light rail passes
  • Employee Wellness Plans and Activities
  • Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program

A Day in the Life:

The Foster Matchmaker will be responsible for finding the purrfect pet for a wide base of Foster Heroes', ensuring a positive experience for both the pet and Foster Hero. As a leader in animal welfare, we strive to make a difference in the lives of all pets through our life saving programs. Our foster program sends out over 3,000 pets per year, and as a matchmaker extraordinaire, you play a key role in that success


Job Requirements:

  • High school diploma / GED
  • Basic animal handling experience preferred.
  • Must possess excellent telephone and customer service skills, externally as well as internally and present a professional appearance and demeanor at all times.
  • Cultivate and maintain relationships with AHS Foster Heroes' using customer relationship management software.
  • Process new Foster Hero applications and determine the eligibility of potential Foster Heroes.
  • Accurately communicate medical or behavior needs with potential Foster Heroes.
  • Match pets needing foster placement with Foster Heroes based on pet's medical or behavioral needs and Foster Hero capabilities.
  • Maintain professional communication with AHS Foster Heroes through call, text, and email.
  • Create engaging web posts for pets seeking foster placement
  • Answer incoming calls, texts, and emails in a timely and courteous manner.
  • Maintain knowledge of foster capacity including but not limited to, when critical areas in the shelter are reaching capacity (Bottle Baby ICU, Mutt Suites, Ringworm, etc.)
  • Prioritize pet placement based on shelter needs and capacity.
  • Support Foster Heroes with questions and concerns regarding their foster pet.
  • Schedule pet releases accurately and efficiently.
  • Recognize foster emergencies and maintain strong communication with the medical team.
  • Maintain documentation of all interactions and follow-up regarding Foster Hero issues.
  • Effective communication of AHS' mission, vision, values, policies and procedures.

Physical Demands/Work Environment:

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.There may be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air conditioned and heated office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.


Ready to Join our team and make a difference every day?

Already an AHS employee? Internal applicants click internal interest form to apply.

External applicants please apply with our quick 3 minute job application, If your application is selected, we will send you an invite to speak with our Recruiter to learn more about the position.


Pre-employment background check is required.



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