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Technical Support Specialist

4 months ago


Salt Lake City, United States Tycon Systems Full time
Job DescriptionJob Description

We are looking for a Tech Support Specialist to join our team Tycon Systems is a manufacturer of remote power equipment and low voltage power products.

Responsibilities:

  • Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat
  • Assists customers with installation and issue resolution
  • Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction
  • Records client interactions, including inquiries, complaints, comments, and actions taken

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Properly communicate with customers via email and phone