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Outreach Specialist

3 months ago

Sacramento, United States Hope Cooperative (aka TLCS, Inc.) Full time
Job DescriptionJob DescriptionAre you a motivated individual with a passion for supporting others and making a difference in the community? Hope Cooperative is a nonprofit that moves people from a life of instability by providing permanent supportive housing, mental health services, substance-use rehabilitation, and life skills. We are growing expanding and hiring, and offering a sign-on bonus


We are looking for dynamic, committed individuals to join our team. If you want to be part of the solution to solving homelessness in our community, we are looking for your talent and expertise as we transform and empower the lives of people with mental illness by supporting independence and preventing homelessness. We are a highly respected, award-winning provider of a full array of mental health and supportive housing services in Sacramento and Yolo Counties, and we need you to bring your compassion and support to the most vulnerable in our community. At Hope Cooperative we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth.


Title: Outreach Specialist

Program(s) and Location: CORE X Street and CORE Howe (both located in Sacramento, CA)

Schedule: Full-time non-exempt, 40 hours/week, Monday- Friday 8:00am-5:00pm, and may require working some evenings and weekend schedules

Pay rate: $24.14/hour

Benefits: HOPE Cooperative (aka TLCS, Inc.) offers a competitive benefits package consisting of, but not limited to, the following, and may be subject to change:

  • 21 PTO days per year (4 weeks & 1 day)
  • 26 PTO days after the 5th year (5 weeks & 1 day)
  • 6 days paid sick time
  • 11 paid holidays
  • 1 Personal Day
  • Leadership Development
  • Reimbursements
  • Eligible for Government Loan Forgiveness Programs
  • Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)
  • HSA Contributions
  • Flexible Spending Account
  • 401k match
  • Transfer Sick Time Hours to PTO Hours
  • PTO Cash Out
  • Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more
  • Employee Assistance Program
  • Regular wage step scale increases
  • Flexible start/end times for some positions
  • iPhone with unlimited data for personal/professional use and laptop for some positions
  • Clinical Supervision towards licensure (for certain positions and upon approval)
  • CEU days for certain positions
  • Up to $500 CEU allowance for certain positions
  • Annual BBQ and staff appreciation awards
  • Annual Gift Card Program
  • Referral Bonuses

* All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.


Position Description:


The Outreach Specialist will work with a multi-disciplinary team consisting of the City of Sacramento Community Response Team, Hope Cooperative, and other providers and partners as required. This outreach team will conduct outreach to homeless individuals and families primarily located in the downtown Sacramento and River District areas and connect them with needed services. The team will be walking extensively to interact with people living on the streets of Sacramento. The team will transport clients to services as needed. Clients in this program are homeless individuals and families who require assistance and advocacy in securing food, shelter, clothing, and financial assistance as well as behavioral and primary health care services.


Essential Duties and Responsibilities: (includes the following; other duties may be assigned)

  1. Support clients and/or family members with active listening, demonstration of empathy, and carry a message of hope and recovery and empower clients in meeting their identified goals.
  2. Collaborate with the community of service providers in coordinating and providing services for clients.
  3. Collaborate with law enforcement and the business community with a solution-focused mindset.
  4. Observe, assess, intervene, and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms, and substance use issues.
  5. Assist in linking clients and/or family members with resources in the community per the client plan.
  6. Assist clients in developing and following a wellness plan unique to their needs and desires.
  7. Assist members with various independent living skills: house cleaning, laundry, food preparation, hygiene, yard work, budgeting money, shopping, medication management, and safety.
  8. Provide/Assist the clients with transportation in personal vehicles as necessary.
  9. Meet with clients and/or family members in the community and their homes, and attend meetings to ensure continuity of care for clients.
  10. Provide positive public relations, community referrals, information, and support by linking clients to needed resources; advocate with and on behalf of clients and significant support persons the clients have identified.
  11. Accurately complete all necessary forms, reports, and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, ViSpdat, HMIS, etc.).
  12. Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults, and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.

Education and/or Experience:

  • Lived experience as a mental health consumer or a family member of a mental health consumer or as someone who has experienced homelessness.
  • Ability and willingness to work with people experiencing homelessness where they are in encampments, on the street, or in shelters.
  • Work experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
  • Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.
  • Demonstrated knowledge of General Assistance, Food Stamps, Temporary Aid to Needy Families, Unemployment Insurance, and SSI/SSDI regulations

Certificates, Licenses, Registrations:

  • Possess a valid California Driver’s License and current vehicle insurance. Driving records must meet, and continue to meet, the underwriting standards established by the generalized driving guidelines used by our insurance broker. Must provide proof of insurance.
  • Must have at least 3 or more years of driving experience.

Other Skills, Abilities, and Job Requirements:

  • Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings.
  • Consumer of mental health services or a family member of a mental health consumer is desirable.


HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.

To apply visit Hope Cooperative - Online Career Center

Final Filing Date: Until Filled