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Healthcare Outreach Coordinator

4 weeks ago

Sacramento, California, United States Upward Health Full time
Job Title: Community Outreach Specialist

Upward Health is a leading provider of in-home, multidisciplinary medical care. We're seeking a highly motivated Community Outreach Specialist to join our team.

About the Role:

The Community Outreach Specialist will play a critical role in connecting patients with our services. This includes conducting direct outreach via phone, in-person meetings, and other strategies to educate patients about our programs and support their health goals.

Key Responsibilities:
  • Conduct outreach to patients and families to educate them about our services and support their health goals.
  • Enroll patients into our programs and collect key data during the enrollment process.
  • Manage a personal caseload of patients and ensure each assigned patient is contacted using the most effective strategy.
  • Interact with enrolled patients to ensure ongoing engagement and deliver additional community-based touchpoints as needed.
  • Participate in weekly team meetings focused on ongoing education and improvement.
  • Accurately and timely document interactions in our company's software system.
Requirements:
  • Excellent verbal communication skills and ability to build trust with patients.
  • Persuasiveness and ability to clearly communicate our service offering and value.
  • Active listening skills and genuine compassion for others.
  • Quick thinking and ability to respond to questions and objections.
  • Organized and self-motivated with ability to work independently and meet established goals.
  • Ability to work collaboratively within a team environment and with people of different skills and experience.
  • Knowledge of community resources in the local market.
  • Able to maintain clear professional boundaries with patients and coworkers.
  • Commitment to representing the company with professionalism.
  • Demonstrates cultural competency and ability to work with diverse groups of community members.
  • Comfortable using computer for documentation, communication, and organizing work.
  • Must have reliable transportation to perform essential outreach functions.
  • Must be fluent in English; Spanish speaking a plus.
  • Able to work flexible hours, including occasional night/weekend work.
  • Minimum of 3 years of work experience with focus on sales, healthcare, or past outreach experience.
What We Offer:

Upward Health offers a competitive hourly wage of $21-24 and a dynamic work environment that values diversity and inclusion.