Mortgage Customer Service Representative II

3 months ago


Indianapolis, United States TDEC Full time
Job DescriptionJob DescriptionSalary:

TDEC, a nationally recognized Business Processing Outsourcing (BPO) Organization, seeks a Mortgage Customer Service Representative to support an agency in Albuquerque, NM.


Summary:

The position entails providing customer service and assistance to consumers and the lending industry.


Duties & Responsibilities:

  • Answer questions on policy issues, general requests, and assistance with online processing system
  • Respond to inbound calls, emails and voice mails and will document each contact in a database and perform return calls as required
  • Some weekend and/or overtime work may be required on occasion


Qualifications/Experience:

  • Minimum three to five years of residential mortgage finance experience (loan origination experience strongly preferred)
  • Candidate must be bilingual in English and Spanish
  • Two to four years of college, or equivalent work experience
  • Two years of customer service or contact center experience
  • Knowledge of FHA home mortgage programs and mortgage finance terminology
  • Strong interpersonal skills and customer service skills
  • Ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools
  • Effective written and verbal communication skills
  • Ability to analyze and solve problems
  • Ability to manage time effectively
  • Applicants selected will be subject to a security background and credit investigation and drug screening and must meet eligibility and suitability requirements
  • Candidates must be must be authorized to work in the U.S.

Equal Opportunity Employer/ Veterans/ Disabled



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