Customer Service Representative II/Mortgage Professional

5 months ago

Indianapolis, United States SB, Inc. Full time

**Customer Service Representative II/Mortgage Professional**

Corporate Indianapolis, Indiana Minimum Experience **Mid-level** Compensation **$15.92 per hour + $4.54 per hour Health & Welfare Stipend** Strongbridge LLC, is seeking Customer Service Representatives/Mortgage Professionals to join our team in our dynamic call center located in Indianapolis, IN. Our representatives play an important role in the mortgage industry and engage with lenders, banking/mortgage institutions and consumers to answer questions and provide important information about HUD FHA and reverse mortgages. This is a full-time opportunity with a shift of: 11:30AM - 8:00PM (with a two-week PAID training period, 9:00AM 5:30PM). Potential candidates MUST be able to pass a standard background AND CREDIT check WITH drug screen.

Salary for CSR II: $15.92 per hour + $4.54*per hour for each hour PAID each month (potential to earn $20.46/hour). *$4.54/hour is a Health & Welfare stipend which can be used to purchase employer provided benefits including health, dental, and vision OR can be included with regular pay Max per month H&W stipend: $787.14

This position is eligible for paid vacation and 10 paid holidays.

Basic Qualifications:

* Minimum of three years of residential mortgage servicing experience, FHA home mortgage programs experience, mortgage finance technology or real estate

* Two - four years of college or equivalent work experience

* Two years of customer service experience or contact/call center experience

* Strong interpersonal and customer service skills

* Basic PC skills (including MS Office) and the ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools

* Effective written and verbal communication

* Ability to analyze and solve problems

* Ability to manage time effectively

* Ability to type 35 words per minute

Desired Qualifications:

* Mortgage origination experience

Headquartered in Sterling, Va., Strongbridge is a Federal Government service provider. Strongbridge has extensive experience and knowledge in systems engineering, IT services, strategic communications and program support. Strongbridge is financially secure and a trusted partner that treats our customers, partners and employees with integrity and respect.

What Sets Strongbridge Apart

Strongbridge is a robust and agile small business led by seasoned government contracting executives with the quality processes and management controls of a large business. Our program management processes and techniques are based on industry best practices, and certified by external auditors, ensuring low performance risk. Strongbridge has a proven record of customer satisfaction that provides assurance to our customers of future high performance. Strongbridge offers a comprehensive benefits package for full-time employees including paid time off, paid holidays, 401k with company match, health/dental/life insurance/short and long-term disability and flexible spending accounts. Strongbridge is a proud Equal Opportunity and Affirmative Action Employer (EOE/AA/M/F/VETERAN/DISABILITY). Strongbridge embraces diversity by providing equal employment opportunities for all individuals regardless of age, color, religion, sex, national origin, and status as an individual with a disability or protected veteran. Strongbridge also maintains a drug-free workplace.

Location Indianapolis, Indiana Minimum Experience Mid-level Compensation $15.92 per hour + $4.54 per hour Health & Welfare Stipend

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