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Program Manager

5 months ago

Omaha, United States Learning Community of Douglas and Sarpy Counties Full time
Job DescriptionJob Description

General Description 

The Program Manager works closely with the Director to manage, oversee, and expand center-based services and initiatives within Parent University. This role involves developing and implementing operational procedures, tracking program outcomes, and ensuring the smooth running of center activities. Key responsibilities include coordinating center-based operations, monitoring program performance, and ensuring operational sustainability. 

Job-Specific Duties & Responsibilities 

1. Center Program & Operational Support: 

  • Facility Management: Oversee the opening and closing of the center, manage supplies, and ensure proper maintenance of the building, its grounds, and its equipment. Coordinate with LCC Director of Operation, and IT staff to maintain a safe, clean, and welcoming environment for staff, participants, and visitors. 

  • Safety and Visitor Management: Collaborate with the Director to ensure the safety of parents, children, visitors, and staff. Serve as the on-site point of contact for all visitors, families, and staff, providing guidance and addressing any safety concerns. 

  • Staff Management: Hire, orient, train, and oversee the program assistants' daily activities. Collaborate with other departments to develop projects for the program assistant team. Ensure fair distribution of work among staff. Supervise the center's transportation program. 

  • Visitor Engagement: Greet and assist all visitors, including class facilitators. Provide support during special programs and encourage participation in parent workshops and other activities. Ensure a positive experience for all who visit the center. 

  • Additional Responsibilities: Provide coverage and support for child learning and reception areas as needed. Serve as a proxy for departmental leadership when required. Drive the company minibus for transportation as needed. 

  • Operational Viability: Ensure that all center activities have the resources and support required for their successful operation. 

2. Child Learning and Development Support: 

  • Staffing and Work Distribution: Maintain an updated work plan for the child learning team, aligned with strategic goals and objectives. Ensure fair distribution of tasks among child learning staff. Manage staffing levels to avoid over- or under-staffing during both the program year and the summer. Purchases supplies for child learning rooms and track expenses.  

  • Safe Learning Environment: Ensure that child learning rooms, the outside play area, and the center as a whole provide a safe and positive learning environment for children and families, with a focus on social-emotional skills. 

  • Developmental Support and Referrals: Collaborate with child learning staff and participant families to identify children who may need referrals to external resources for developmental delays or behavioral concerns. Assist families in connecting with Head Start programs and high-quality preschool/PreK classes. 

  • Family Activities: Assist with the logistics and execution of interactive parent/child activities (Family Days and Family Nights). Promote attendance at Family Days/Nights and coordinate with the Instructional team to ensure these activities run smoothly, are age-appropriate, and accommodate as many children as possible. 

  • Summer and School-Aged Activities: Coordinate with the Curriculum Manager to develop activities for school-aged children during summer and days when OPS (Omaha Public Schools) is out of session. Support the team in engaging children of all ages visiting the center. 

  • Program Evaluation: Work with the child learning staff to evaluate program outcomes and ensure the implementation of best practices. Ensure that feedback and data are used to assess program effectiveness and guide continuous improvement. 

Leadership Duties & Responsibilities 

  • Lead by Example: Demonstrate professionalism, a strong work ethic, a positive attitude, integrity, empathy, and self-awareness to inspire and guide other employees. 

  • Mentorship and Training: Provide guidance, support, and training to other employees, both formally and informally, to foster their growth and development. 

  • Organizational Ambassador: Represent the organization positively to both internal and external stakeholders, serving as a visible advocate and spokesperson for the company's mission and values. 

  • Innovation and Creativity: Contribute innovative ideas and suggest alternative approaches to work assignments to improve processes and outcomes. 

  • Active Participation: Attend and engage in meetings, contributing constructively to discussions and decision-making processes. 

  • Industry Engagement: Participate in industry-related education and professional organizations to stay current on trends and best practices and bring back insights to the organization. 

Management Duties & Responsibilities 

  • Staff Supervision and Quality Control: Oversee and manage staff to ensure the quality of work, adherence to customer service standards, timely completion of deliverables, and compliance with company policies and procedures. 

  • Employee Development and Communication: Conduct regular one-on-one meetings with staff to coach, train, develop, and empower them. Clearly communicate expectations and provide constructive feedback to support employee growth. 

  • Performance Appraisals: Conduct performance evaluations in accordance with organizational policies and timelines, providing employees with detailed feedback on their performance and areas for improvement. 

  • Consultation with Upper Management and HR: Collaborate with the Director on matters relating to pay increases, staffing changes, and other employee-related decisions. 

  • Staffing and Recruitment: Anticipate staffing needs and take proactive steps to recruit and hire new staff. Ensure compliance with Equal Employment Opportunity (EEO) and organizational policies when recruiting and hiring. 

  • Ethical Practices: Uphold high ethical standards when dealing with staff and ensure fair treatment for all employees. 

  • Positive Communication: Communicate with staff in a positive and constructive manner to foster professionalism, a strong work ethic, and a positive attitude. Approach any necessary changes with support and empathy. 

  • Disciplinary Action: Take appropriate disciplinary action, when necessary, in accordance with organizational policies and guidelines. 

  • Budget Awareness: Make management decisions with consideration for the budget under the guidance of the Director, ensuring efficient and cost-effective use of resources. 

  • Staff Meetings and Collaboration: Facilitate staff meetings and other departmental or organizational meetings to encourage collaboration and maintain open communication among teams. 

  • Timesheet and PTO Management: Manage timesheets and paid time off (PTO) for assigned staff, ensuring accurate record-keeping and compliance with company policies. 

Essential Duties & Functions 

  • Completion of Job Functions: Consistently follows through to accomplish assigned job functions and meets deadlines reliably. 

  • Flexibility and Adaptability: Demonstrates the ability to adapt to changing work conditions or project requirements, showing flexibility in approach and attitude. 

  • Positive Attitude and Teamwork: Exhibits a positive attitude and strong work ethic, working effectively with colleagues and promoting a collaborative environment. 

  • Customer Service Excellence: Provides outstanding customer service to both internal and external stakeholders, ensuring a positive experience for all interactions. 

  • Compliance with Policies and Regulations: Adheres to all organizational policies, procedures, and regulations, including the code of conduct and ethics related to IT security, Acceptable User Agreements, FERPA, and Confidentiality. 

  • Professional Appearance and Conduct: Maintains a professional appearance and attire, reflecting the standards of the organization. 

  • Attendance and Punctuality: Demonstrates punctual and reliable attendance at the assigned work location, ensuring consistency in performance. 

  • Additional Duties: Willingly undertakes other duties as assigned, demonstrating a cooperative attitude and willingness to contribute wherever needed. 

    Qualifications  

  •  Bachelor’s degree required; preferably in Human Services, Social Services, or related field. Or 5 years of working in a similar field.   

  • 2-3 years of management experience preferred.  

  • Proficiency and experience with Microsoft Office products (Word, Excel, Outlook) required. 

  • Demonstrated ability to set priorities for accomplishing assigned work, implement action plans, and meet deadlines.  

  • Must possess high attention to details, organizational skills, and record keeping skills.  

  • Demonstrated commitment to cultural respect and understanding and value of diversity.  

  • Ability and willingness to work occasional weekday evenings.  

  • Valid driver’s license and clean driving record with completion of the Minibus Driver Safety class required. 

  • Bilingual preferred  not required 

Physical Requirements 

The following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions. 

While carrying out the duties of this job, the employee is required to: 

  • Stationary Work: Remain in a stationary position for extended periods of time while performing office tasks. 

  • Use Office Equipment: Operate a computer, printer, and other standard office equipment. 

  • Mobility: Move around within the office to interact with coworkers and access office supplies. 

  • Communication: Frequently engage in verbal and written communication with coworkers, vendors, and the public. 

  • Lifting: Occasionally lift and/or move objects up to 20 pounds within and outside the organization. 

The essential job duties detailed above is not an exhaustive list.  Additional duties may be added, as necessary, or as assigned, by the Program Director. 

Equal Employment Opportunity
The Learning Community provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status or status as a protected veteran, marital status, registered domestic partner status, gender, medical condition, genetic information, or sexual orientation, or membership in any other class protected by applicable federal, state and local laws.
 This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 

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