Shelter Staff

Job Title: Shelter Staff - Neighborhood Ambassador

Department: Houseless Intervention Services

Reports to: Team Lead Supervisor

Salary Grade/Level/Family/Range: $25.46

Effective Date: 27-Mar-24

FLSA Classification: Non-exempt

Job Summary: The Shelter Staff - Neighborhood Ambassador is responsible for maintaining a safe and clean environment for shelter staff and participants. Requires a willingness to lead, take charge, and offer opinions and direction. Mitigates the site’s impact on the surrounding community through positive engagement with community members. Duties and Responsibilities are used in revising or developing performance review objectives for employees.

Duties/Responsibilities:

• Security and Outreach
  1. Perform perimeter checks and walks hourly, ensuring safety of the site.
  2. Ensure the quality and cleanliness of facilities
  3. Maintain the gate shack/door/check in area and monitor for potential security threats, hazards, or unauthorized activity
  4. Report any incidents or safety concerns about the perimeter to their direct support
  5. Engage with those outside the boundaries of the site
  6. Intervene in potential conflicts or disturbances in the vicinity of the shelter
  7. Provide information about available shelter services, resources, and support programs
  8. Collaborate with local law enforcement, if necessary, to address external security concerns
• Facilities
  1. Maintain safe environment for shelter staff and participants.
  2. Maintain effective communication with all program staff.
  3. Ensure that all areas utilized by shelter participants and staff are clean, organized, and left in an orderly manner during and after each shift. This may include, but not limited to, cleaning waste, soiled clothing, dirty dishes, etc.
  4. Recording daily site notes, detailing the events of your shift so the next shift can reference back for consistency.
• Staffing
  1. Arrive to scheduled shifts on time, take a full lunch break, and work the entire shift.
  2. Attend supervision, staff meetings & any appropriate community professional meetings.
  3. Meet participant needs as necessary.
  4. Attend and participate in all outlined trainings as directed by the training and safety manager and site leadership.
  5. Participate in daily crossover meetings.
  6. Communicate with Behavioral Health Specialist and additional wrap around team members with pertinent information.
  7. Complete assigned projects as requested/assigned.
  8. Answering phone calls.
  9. Adhere to all state and federal privacy and security regulations applicable to the program, and to All Good Northwest, hereinafter referred to as The Company’s policies and agreements regarding confidentiality, privacy, and security.

Supervisory Responsibilities:

None.

Required Experience:

• 1-2 years’ experience working with vulnerable populations and/or lived experience, or at least 6 months’ experience at All Good Northwest working at least 20+ hours a week.
• Direct support services or caregiving experience or outreach work.

Preferred Education:

• Bachelor’s Degree in Social Work, Psychology, or another related field (Preferred).
• Other relevant certification or training.
• Lived experience.

Required Skills/Abilities:

• Understanding of Housing First and Harm Reduction models.
• Professional maintenance of appropriate boundaries.
• Being open to change (positive or negative) and to considerable variety in the workplace.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.

Additional eligibility requirements:

• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Must be able to work in a drug-free environment.
• Must be able to pass a drug test as requested.

Work environment:

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements:

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing and walking for extended periods of time

Travel required:

Occasional travel to and from other work sites up to 5% of the time.

Competencies:

• Accountability – Accountable for measurable, high-quality, timely, and cost effective results.
• Initiative – Takes prompt action to accomplish tasks and meet goals and objectives.
• Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring company policies and all regulatory requirements.
• Service Orientation – Applies effective interpersonal and problem-solving skills when responding to participants. Actively looking for ways to help people.
• Attention To Detail – Is thorough when performing work and conscientious about attending to detail.
• Computer Skills – Uses computers, software applications, databases, and automated systems to accomplish work.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Time Management – Managing one's own time.
• Speaking – Talking to others to convey information effectively.
• Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Negotiation – Bringing others together and trying to reconcile differences.
• Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Coordination – Adjusting actions in relation to others' actions.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Collegiality: Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.