Director of Technical Program Management

4 weeks ago

Miami, United States Carewell Full time
Job DescriptionJob Description

Are you a data-driven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We're looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity. Build your career with Carewell, a category-defining business dedicated to making caregiving easier.

The Importance of hiring a Director of Technical Program Management

Carewell is seeking a highly motivated and technically proficient Director of Technical Program Management to lead the relaunch of our flagship website, carewell.com. This individual will be responsible for establishing effective project management practices, driving customer-centric product development, and ensuring the timely delivery of a high-quality website.

The ideal candidate possesses a strong technical background, excellent decision-making skills, and the ability to prioritize tasks effectively in a fast-paced environment.

What you'll do:

  • Project Management Playbook:
    • Implement a comprehensive project management playbook using Jira from the ground up to support Agile methodologies.
    • Establish clear processes for project planning, tracking, and communication to ensure timely delivery and minimize disruptions.
  • Major Website/App Rebuild:
    • Lead the carewell.com rebuild project from conception to launch, ensuring alignment with strategic goals.
    • Prioritize features and initiatives based on customer needs and business objectives.
    • Manage ongoing system maintenance while delivering on new strategic initiatives.
  • Deliver on Time:
    • Make informed and decisive choices to keep the project focused and on track.
    • Confidently say "no" to unnecessary features or requests that could jeopardize the project timeline.
  • Customer-Centric Focus:
    • Champion a customer-first approach to product development, ensuring features and functionalities meet user needs.
    • Simplify complex projects and identify core elements that deliver immediate value.
    • Drive timely product launches, emphasizing iterative improvements based on user feedback and data.
  • Streamline Documentation & Requirements:
    • Establish and maintain clear and comprehensive documentation of project requirements and specifications.
    • Streamline QA processes to ensure the final product meets the highest quality standards.
    • Proactively identify and mitigate risks to project success.

KPIs:

  • On-Time Delivery: Percentage of project milestones and deliverables completed on or before the scheduled date.
  • Scope Management: Number of change requests approved and implemented compared to the initial project scope.
  • Agile Adoption: Successful implementation and utilization of Agile methodologies through Jira.
  • Risk Mitigation: Number of risks identified and proactive measures taken to prevent or minimize their impact.

Once we launch the new website, the KPIs will include:

  • Website Traffic: Increase in unique visitors, page views, or other traffic metrics after the launch.
  • Conversion Rate: Improvement in the conversion rate of key actions on the website (e.g., account creation, purchases).

What you'll need:

  • Demonstrates strong project management expertise (7+ years) and a track record of successful website launches.
  • Background in Computer Science with 2-4 years of software engineering experience.
  • Excels at prioritizing features and managing complex projects.
  • Is a customer advocate who can translate user needs into actionable product requirements.
  • Excellent communication and collaboration skills, including the ability to explain technical details to non-technical audiences.
  • Is decisive, proactive, and comfortable taking ownership of a high-profile project.
  • Strong documentation and requirement-gathering skills.
  • Demonstrated success in leading small teams.
  • Experience working in an agile development environment.

Bonus points…

  • Prior experience working on healthcare-related products or services.
  • Experience working in a fast-past, high growth startup environment.
  • MBA or Master's Degree in a relevant field.

What we offer:

  • Competitive compensation
  • Health, Dental, and Vision insurance
  • Short-term Disability and Life Insurance (100% employer-sponsored)
  • Long-term Disability
  • Supplemental Life Insurance (employee-sponsored)
  • 401(k) Retirement Plan
  • 100% Remote
  • Generous paid time off and 6 paid holidays
  • Employee discount

About Carewell

Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping. We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc. 5000, and named one of the most customer-centric companies in the world by Forbes in 2022. At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones.

As the number of older adults in the US grows, the need for caregiving solutions will only increase. By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth. We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you.

Learn more about us in the Carewell Newsroom.

  • Technical Director

    2 months ago

    Miami, United States The Adrienne Arsht Center for the Performing Arts Full time

    Description Reporting to the Director, Production, the Technical Directors are responsible for budgeting projects (i.e. live performances events, festivals), advancing upcoming performances and directing the technical staff in activities associated with the execution of performances presented at or by the Center; both on and off site. These...

  • Sr. Manager, Programs

    2 weeks ago

    Miami, United States University of Miami Full time

    Job DescriptionCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Public Health Sciences is...

  • Lead Technical Production Manager

    4 days ago

    Miami, Florida, United States The Adrienne Arsht Center for the Performing Arts Full time

    Position Overview As a pivotal member of the production team, the Head of Technical Operations will report directly to the Director of Production. This role encompasses the responsibility for project budgeting related to live events and festivals, as well as the advancement of upcoming performances. The individual will guide the technical staff in executing...

  • P3 Program Director

    1 month ago

    Miami Beach, United States City of Miami Beach Full time

    Nature of Work The Public-Private Partnership (“P3”) Program Director must be a strong leader with senior-level project finance and negotiation experience related to selecting, designing and evaluating P3s. The P3 Program Manager must be capable of developing and implementing a strong P3 Program. This individual must have the skillset and the...

  • Technical Program Manager

    1 day ago

    Miami, United States Lakeview Loan Servicing Full time

    About the RoleWe are seeking a highly skilled Senior Technical Program Manager to join our team at Lakeview Loan Servicing. As a key member of our organization, you will be responsible for leading complex, multi-stakeholder integration projects that enhance our digital platforms' reach and capabilities.Key ResponsibilitiesLead the development and launch of...

  • Youth Program Manager

    1 week ago

    Miami, United States YMCA of South Florida Full time

    Position Overview:The YMCA of South Florida is seeking a dedicated and experienced individual to serve as the Program Director for our Youth Development Department. This role is crucial in enhancing the effectiveness and success of our mission, focusing on the management and expansion of various youth-oriented programs across the region.Key...

  • Director of Programs, Pre-College

    3 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.University of Miami Pre-College offers both credit and non-credit...

  • Senior Program Manager

    1 month ago

    Miami, Florida, United States Royal Caribbean International Full time

    Journey with us Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.Position Summary:The Senior Program Manager is responsible for...

  • Senior Program Manager

    1 month ago

    Miami, United States Royal Caribbean International Full time

    Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Senior Program Manager is responsible for...

  • Internal Medicine Residency Program Director

    1 day ago

    Miami, Florida, United States University of Miami Full time

    Job SummaryThe University of Miami Miller School of Medicine at Holy Cross Hospital Internal Medicine Residency is seeking a dynamic individual to fill the position of Chief Resident for the upcoming academic year.Key ResponsibilitiesProvide clinical leadership and supervision to residentsDevelop and implement educational programs in ambulatory...

  • Technical Program Coordinator

    4 weeks ago

    Miami, United States The CGC Group Full time

    The role of the Technical Program Coordinator is to coordinate and maintain travel, hotel accommodations and transportation logistics for each assigned POD TOD, TOM, Environmental Manager, Electrical Manager, Hotel Superintendent, Safety Manager and ATOM, including any general contractor and vendors needed for technical operations. The coordinator is...

  • Technical Program Coordinator

    1 month ago

    Miami, United States CGC Group Inc. Full time

    Job DescriptionJob DescriptionThe role of the Technical Program Coordinator is to coordinate and maintain travel, hotel accommodations and transportation logistics for each assigned POD TOD, TOM, Environmental Manager, Electrical Manager, Hotel Superintendent, Safety Manager and ATOM, including any general contractor and vendors needed for technical...

  • Technical Program Coordinator

    4 weeks ago

    Miami, United States The CGC Group Full time

    The role of the Technical Program Coordinator is to coordinate and maintain travel, hotel accommodations and transportation logistics for each assigned POD TOD, TOM, Environmental Manager, Electrical Manager, Hotel Superintendent, Safety Manager and ATOM, including any general contractor and vendors needed for technical operations. The coordinator is...

  • Facilities Management Director

    1 day ago

    Miami, United States The University of Miami Full time

    Job SummaryThe Director of Facilities and Operations provides strategic leadership to manage staff overseeing all maintenance initiatives. This includes managing an in-house minor construction/renovations team, ensuring work is completed in a timely manner according to plans and specifications.Key ResponsibilitiesIdentify, analyze, and implement energy...

  • Sr. Manager, Program

    3 weeks ago

    Miami, United States Royal Caribbean Group Full time

    Position Summary The Senior Program Manager is responsible for managing the New Generation program of Newbuilds, special projects, revitalization and refurbishment of vessels or technical projects across all corporate brands. Consults with internal clients in various departments (shoreside and shipboard) to gather, analyze, and report data for recommended...

  • Technical Director

    1 day ago

    Miami, Florida, United States Canonical - Jobs Full time

    Job OverviewWe are seeking a highly skilled and experienced Technical Manager to lead our Automotive and Industrial team at Canonical. As a key member of our engineering organization, you will be responsible for driving the development of our Linux distribution and open source software solutions for the automotive industry.Key ResponsibilitiesCollaborate...

  • Cardiovascular Fellowship Program Director in Miami, Florida

    3 months ago

    Miami, United States University of Miami Miller School of Medicine Full time

    The University of Miami Health System is initiating a search for a Cardiovascular Fellowship Program Director.Essential Job Functions:Oversee and manage the fellowship program that trains and educates physicians specializing in general cardiologyDedicate approximately 50% to the fellowship director role and 50% to a clinical general cardiology practice...

  • Program Director

    7 hours ago

    Miami, United States Riverside House Full time

    Equal Opportunity EmployerRiverside House is a federal contractor and provides equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, age, veteran status, disability, or any other protected classification under Federal, State, or Local Law.The following job opportunities are availableSchedule: 5 days a...

  • Program Director

    16 hours ago

    Miami, United States Riverside House Full time

    Equal Opportunity EmployerRiverside House is a federal contractor and provides equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, age, veteran status, disability, or any other protected classification under Federal, State, or Local Law.The following job opportunities are availableSchedule: 5 days a...

  • Asst. Director, Programs

    2 months ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.First Star Academy at University of Miami Assistant Director,...