Utility Assistance Specialist
2 months ago
JOB SUMMARY
Position Title: Utility Assistance Specialist-Columbia
Program: Outreach/Utility Assistance
Classification: Non-Exempt/Full Time
DUTIES AND RESPONSIBITIES
The following statements reflect the general duties, responsibilities and competencies considered
necessary to perform the essential duties and responsibilities of the job and should not be considered as
a detailed description of all the work requirements for the position. CAP may change the specific job
duties with or without prior notice based on the needs of the organization.
Program Implementation
• Determine eligibility and enroll customers into utility assistance programs
• Maintain open communication with your supervisor
• Provide additional information and referrals to other community resources
• Conduct face to face intake and assessments for utility assistance services
• Answer calls, retrieve messages and returns calls in a timely manner
• Support UGI Specialist as needed
• Provide excellent customer service; respond to customer’s concerns and work towards resolution
Data Management
• Enter data in the Empower Lancaster system
• Conduct financial assessments, scan and upload income documents in portals
• Maintain current and accurate records and case notes
• Maintain service logs and paperwork required by all utility contractors
Continuous Quality & Performance Improvement
• Complete work with fidelity and accuracy
• Meet time goals as outlined by supervisor
• Use reflective listening and other self-reflection tools to aid the person or family in reaching greater stability
• Provide for the confidentiality of protected customer and program information
• Work with LEAD Specialist to resolve urgent matters
• Work independently efficiently and with integrity
Teamwork, Partnerships & Collaboration
• Work with coworkers in a respectful, meaningful way to best serve the customers and to develop best practices for workflow and projects.
• Collaborate/Advocate with other CAP programs to ensure stability and partnership
• Connect to other community programs to ensure viable partnerships are developed to enhance program delivery and referral process
• Represent the Utility Assistance department, as requested, at public community events
Innovation and Professional Development
• Participate in regular meetings and ongoing professional development in relation to project and organizational goals
• Attend utility forums/trainings with PPL and UGI
• Participate in program evaluation, development and problem solving
• Set individual professional goals and steps for attainment, frequently re-evaluating
EDUCATION/EXPERIENCE REQUIREMENTS
• Bachelor’s Degree or high school Diploma with two years of relevant experience
• Experience working with low-income families and community services, preferred
• Excellent verbal and written communication skills
• Ability to write accurate, complete and professional case notes
• Ability to complete paperwork, maintain consistent accurate records, handle multiple tasks and
work with autonomy
• Strong organizational and time management skills
• Proven track record of maintaining a positive work atmosphere by behaving and
communicating in a manner that fosters good relations with clients, customers, co-workers and
supervisors
• Ability to treat clients, co-workers and public in a respectful and courteous manner at all times
• Ability to develop a sense of community with staff, program participants and volunteers
• Ability to remain calm and focused on the face of other’s distress
• Ability to develop a supportive, empowering culture for diverse members of the community
• Valid PA driver’s license must possess vehicle and be able to travel to various locations throughout Lancaster County. Has valid insurance and full-time use of a vehicle
• Must obtain FBI, Child Abuse and PA State Police clearances before starting work
• Bilingual preferred
•Perform other reasonable related business duties as assigned by supervisory personnel
**Please see attached for full job description**
WE Values our Team by uniting our employees with the mission. WE offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:
- Sign-on Bonus
- Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
- Generous number of PTO Days banked annually
- Paid Parental Leave
- Tuition Reimbursement
- Employer- Assisted First Time Homebuyer Program
Equal Employment Opportunity
CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
-
Healthcare Reception Specialist
2 weeks ago
Columbia, South Carolina, United States Specialist Office Full timeJob OverviewThe Healthcare Reception Specialist is responsible for providing exceptional customer service and support within a medical environment. This role involves assisting patients and ensuring a smooth operational flow in the office.Key Qualifications:Proven experience in a healthcare settingExcellent interpersonal and communication skillsAbility to...
-
Veterinary Assistant
2 weeks ago
Columbia, Maryland, United States CVCA Columbia - Cardiology Specialist Full timeAbout CVCA Columbia - Cardiology SpecialistCVCA Columbia - Cardiology Specialist is a leading provider of veterinary cardiac care, dedicated to delivering exceptional patient care and customer service.Job SummaryWe are seeking a highly skilled and compassionate Veterinary Assistant to join our team. As a Veterinary Assistant, you will play a vital role in...
-
Aerial Lineman/Utility Fiber Crewmember
2 months ago
Columbia, United States Utility Service Contractors, Inc. Full timeJob DescriptionJob DescriptionUtility Service Contractors, Inc. is seeking a full-time Aerial Lineman who will lead a team. Successful candidate must have experience in aerial utility work and specializes in telecommunication construction. Candidate must be capable of working in all temperatures, climates, and weather conditions and be able to pass a...
-
Aerial Lineman/Utility Fiber Crewmember
2 weeks ago
Columbia, United States Utility Service Contractors, Inc. Full timeJob DescriptionJob DescriptionUtility Service Contractors, Inc. is seeking a full-time Aerial Lineman who will lead a team. Successful candidate must have experience in aerial utility work and specializes in telecommunication construction. Candidate must be capable of working in all temperatures, climates, and weather conditions and be able to pass a...
-
Veterinary Assistant
2 weeks ago
Columbia, Maryland, United States CVCA Columbia - Cardiology Specialist Full timeAbout CVCA Columbia - Cardiology SpecialistCVCA Columbia - Cardiology Specialist is a leading provider of veterinary cardiac care, dedicated to delivering exceptional patient care and customer service.Job SummaryWe are seeking a highly skilled and compassionate Veterinary Assistant to join our team. As a key member of our cardiac care team, you will play a...
-
Aerial Lineman/Utility Fiber Crew Lead
5 days ago
Columbia, South Carolina, United States Utility Service Contractors, Inc. Full timeJob OverviewUtility Service Contractors, Inc. is seeking a highly skilled Aerial Lineman to lead a team of utility technicians. The ideal candidate will have extensive experience in aerial utility work and a strong background in telecommunication construction.Key Responsibilities:Assist in the installation of strand and fiber optic cable, adhering to...
-
Utility Locator Specialist
2 weeks ago
Columbia, South Carolina, United States Latitude Inc Full timePosition Overview:The Utility Locator Specialist at Latitude Inc. plays a crucial role in the precise identification, location, and marking of subsurface utilities, including water, gas, electricity, telecommunications, and sewer systems. This position is vital for ensuring the safety of excavation sites, thereby safeguarding public welfare and minimizing...
-
Utility Locator Specialist
2 weeks ago
Columbia, South Carolina, United States Latitude Inc Full timePosition Overview:The Utility Locator Specialist plays a crucial role in the identification, location, and marking of underground utilities, including water, gas, electric, telecommunications, and sewer lines. This position is vital for ensuring excavation site safety by preventing utility damage, thereby safeguarding public welfare and minimizing repair...
-
Utility Assistance Coordinator
2 weeks ago
Columbia, Missouri, United States Central Missouri Community Action Full timeJob OverviewEnergy Assistance Specialist required to evaluate and process applications for utility support. The ideal candidate will demonstrate exceptional communication abilities, proficient computer skills, and a commitment to reliable attendance while showing a genuine desire to assist individuals in need. We seek a positive and empathetic individual who...
-
Veterinary Cardiac Specialist
2 weeks ago
Columbia, Maryland, United States CVCA Columbia - Cardiology Specialist Full timeAbout CVCA Columbia - Cardiology SpecialistWe are a leading provider of veterinary cardiac care, dedicated to delivering exceptional patient experiences and fostering a collaborative work environment.Job SummaryWe are seeking a highly skilled and compassionate Veterinary Cardiac Specialist to join our team. As a key member of our cardiac care team, you will...
-
Utility Construction Operator
2 weeks ago
Columbia, United States American States Utility Services, Inc. Full timeThrough its wholly owned subsidiaries, American States Utility Services, Inc. contracts with the federal government to provide water and wastewater services that include operating, maintaining, renewing, replacing, and constructing new systems on military installations throughout the United States. The installations where we presently operate are home to...
-
Utility Assistance Coordinator
2 weeks ago
Columbia, Missouri, United States Central Missouri Community Action Full timeJob OverviewEnergy Assistance Specialist required to evaluate and manage applications for energy support services. The ideal candidate should demonstrate exceptional communication abilities, proficient computer skills, and a commitment to punctuality, along with a genuine passion for assisting individuals in need. We seek a positive, empathetic person who...
-
Utility Assistance Coordinator
2 weeks ago
Columbia, Missouri, United States Central Missouri Community Action Full timeJob OverviewEnergy Support Specialist required to evaluate and manage applications for energy assistance programs. The ideal candidate should demonstrate excellent communication abilities, proficient computer skills, and a commitment to reliable attendance while showing a genuine desire to assist individuals in need. We seek a positive and empathetic person...
-
Veterinary Cardiac Care Specialist
2 weeks ago
Columbia, Maryland, United States CVCA Columbia - Cardiology Specialist Full timeAbout CVCA Columbia - Cardiology SpecialistWe are a leading provider of veterinary cardiac care, dedicated to delivering exceptional patient experiences and fostering a collaborative work environment.Job SummaryWe are seeking a highly skilled and compassionate Credentialed Veterinary Technician to join our team. As a key member of our cardiac care team, you...
-
Utility Designator Specialist
23 hours ago
Columbia, Maryland, United States Latitude, Inc. Full timeAbout the RoleWe are seeking a highly skilled Utility Designator to join our team at Latitude, Inc.Key Responsibilities:Accurately identify, locate, and mark underground utilities such as water, gas, electric, telecommunications, and sewer lines.Ensure the safety of excavation sites by preventing damage to these critical infrastructure components.Collaborate...
-
Healthcare Utilization Review Analyst
2 weeks ago
Columbia, Missouri, United States Lexington Medical Center Full timeDepartment: Utilization ManagementEmployment Type: PRNShift: RotatingSchedule: VariableAbout Lexington Medical Center: Consistently recognized as a leading healthcare provider, Lexington Medical Center is dedicated to delivering exceptional health services tailored to the needs of our communities. As the top-ranked hospital in the Columbia metro area...
-
Utilization Review Specialist
1 month ago
West Columbia, United States Lexington Medical Center Full timeUtilization Management Dept. PRN Rotating variable Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in...
-
Energy Assistance Specialist
4 weeks ago
Columbia, United States Central Missouri Community Action Full timeJob DescriptionJob DescriptionEnergy Assistance Specialist needed to process applications for utility assistance. The desired candidate should possess strong communication, computer skills, reliable attendance and have a desire to help those in need. Our ideal candidate is an upbeat, compassionate individual who is willing to work in a fast-paced, structured...
-
Utility Designer
1 week ago
Columbia, United States Pennoni Full timePennoni is a multidisciplinary consulting engineering firm that was founded over five decades ago! We approach engineering challenges from a wider spectrum of angles than most, from land development to energy management. Our goal is to help communities and private sector clients alike navigate the ever-changing technological advancements available while...
-
Clinical Utilization Analyst
2 weeks ago
Columbia, Missouri, United States Lexington Medical Center Full timeDepartment: Utilization ManagementSchedule: PRNShift: RotatingHours: Variable About Lexington Medical Center: Consistently recognized as a leading healthcare provider, Lexington Medical Center is dedicated to delivering high-quality medical services tailored to the needs of the community. It is ranked #1 in the Columbia metro area by U.S. News & World Report...