Low Voltage Administrative Assistant

3 weeks ago


Marietta, United States Basesix Full time
Job DescriptionJob Description

Skills and Responsibilities

  • Assist with scheduling service calls and coordinating labor resources for fire alarm, access control and security system service

  • Communicating with customers via phone and email to capture the scope of work and timing preferred for service

  • Creating, tracking, and managing service tickets using Excel, Smartsheet, and other software

  • Provide customers with confirmation of services scheduled

  • Prepare, review, and confirm receipt of service quotes sent to customers, partnering with the sales team in this effort

  • Ordering materials/equipment for service tickets and inventory

  • Tracking and managing company inventory and equipment for service

  • Invoicing, coding bills, and costs for work completed by service team

  • Track and code time in the Knowify software system

  • Provide daily progress updates to Service Manager and team to assist with scheduling of technicians

  • Provide excellent customer service to existing and potential clients and customers

  • Partner with service team to ensure efficient workflow, collaboration, and alignment of schedules

Qualifications

  • Minimum 2 years of experience in an administrative or customer service role

  • Experience in an administrative, customer service role strongly preferred

  • Experience with appointment scheduling and calendar management preferred

  • Excellent time management and organizational skills

  • Exceptional customer service skills

  • Excellent written and verbal communication skills

  • Flexibility and adaptability to changing schedules

  • Strong computer skills (Word, Outlook, Excel, Smartsheet) and ability to learn new software

  • Availability for occasional after hours and overtime which may include longer shifts, nights, weekends, and holidays

  • Ability to lift and carry up to 50 lbs.

  • Demonstrates a team-focused mentality and collaborates with well with other employees



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