Low Voltage Administrative Assistant
3 weeks ago
Skills and Responsibilities
Assist with scheduling service calls and coordinating labor resources for fire alarm, access control and security system service
Communicating with customers via phone and email to capture the scope of work and timing preferred for service
Creating, tracking, and managing service tickets using Excel, Smartsheet, and other software
Provide customers with confirmation of services scheduled
Prepare, review, and confirm receipt of service quotes sent to customers, partnering with the sales team in this effort
Ordering materials/equipment for service tickets and inventory
Tracking and managing company inventory and equipment for service
Invoicing, coding bills, and costs for work completed by service team
Track and code time in the Knowify software system
Provide daily progress updates to Service Manager and team to assist with scheduling of technicians
Provide excellent customer service to existing and potential clients and customers
Partner with service team to ensure efficient workflow, collaboration, and alignment of schedules
Qualifications
Minimum 2 years of experience in an administrative or customer service role
Experience in an administrative, customer service role strongly preferred
Experience with appointment scheduling and calendar management preferred
Excellent time management and organizational skills
Exceptional customer service skills
Excellent written and verbal communication skills
Flexibility and adaptability to changing schedules
Strong computer skills (Word, Outlook, Excel, Smartsheet) and ability to learn new software
Availability for occasional after hours and overtime which may include longer shifts, nights, weekends, and holidays
Ability to lift and carry up to 50 lbs.
Demonstrates a team-focused mentality and collaborates with well with other employees
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