Guest Services On Call Representative

2 days ago


Winter Park, Florida, United States Diocese of Orlando Full time
Job Summary

We are seeking a highly skilled and dedicated Guest Services On Call Representative to join our team at the Diocese of Orlando. As an integral part of our team, you will be responsible for ensuring all guest service matters are addressed while maintaining a secure facility.

Key Responsibilities
  • Work with group leaders or individual guests to address their needs and concerns.
  • Identify guest needs and make appropriate interventions to ensure guest satisfaction.
  • Assist guests with Audiovisual needs and provide training to group leaders on proper use.
  • Refer guest needs or plant issues to the appropriate Department Head and Executive Director when necessary.
  • Notify law enforcement or emergency services when needed for guest safety or emergency medical conditions.
  • Make rounds of the property to ensure facility safety and security.
  • Carry and answer the After Hours phone.
  • Assist the Guest Services Manager and Program Manager as needed.
Requirements
  • One year of comparable experience.
  • High School Diploma.
  • Computer literate with experience in Windows.
  • Clear Driver's License.
  • Ability to work with diverse groups of people in an atmosphere of collaboration and service.
  • Excellent written and oral communication skills.
  • Possess demonstrated ability to work in a church-related as well as service-oriented environment.
Physical Requirements

The position requires walking, sitting for extended periods, bending, stretching, and stooping. Repeated use of hands, fingers, wrists, and arms is also required. The ability to see up close and from afar, as well as hear and communicate verbally and in writing, is essential.



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