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Front Desk Team Member

3 months ago

Raleigh, United States GoDog Corporate Full time
Job DescriptionJob DescriptionBenefits:
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Training & development
  • Vision insurance

Please Note: This is for our Research Triangle Park (RTP) campus.

2612 S Miami Blvd
Durham, NC 27703

Full or Part Time Available

We are seeking a compassionate and dedicated individual to join our team at GoDog as a Front Desk Attendant. The Front Desk Attendant is responsible for ensuring the completion of all Front Desk daily responsibilities and assisting the Assistant Campus Director in executing planning of events and implementation of new policies and promotions. This role requires leadership and administrative skills, knowledge of canine behavior, and a commitment to upholding company policies and procedures. The Front Desk Attendant will report directly to the Assistant Campus Director and will have opportunities for quick career advancement to a Lead/Supervisor position. Pay is hourly and will be based on experience.

Responsibilities
  • Act as the face of GoDog, greeting customers warmly, addressing inquiries, and resolving concerns with empathy and efficiency.
  • Ensuring the completion of tasks on the daily checklist by oneself or the Front Desk team
  • Manage daily, weekly, and monthly duties, including client registration, reservation management, lobby maintenance, and front office organization.
  • Act as a working Lead on the floor, responsible for the following:
    • Checking in and out dogs
    • Answering phones and emails
    • Assisting customers in the lobby
    • Running Dogs
    • Covering Daycare breaks as needed
  • Assist in training Front Desk staff on GoDog policies and procedures
  • Manage social media postings and calendar
  • Assist Assistant Campus Director in campus level events and holiday activities
  • Manage holiday closing/hours communication to pet parents and maintaining the Holiday prep checklist
  • Maintaining the lobby slide show/announcements and Pet of the Month and Employee Spotlight tags
  • Assist in client registration, checking pets in and out, and relay critical information to kennel and daycare staff regarding feeding, medication, and scheduled services.
  • Maintain cleanliness and hygiene throughout the facility, including lobby, common spaces, and storage areas.
  • Ensure accurate usage of Front Desk software for seamless communication between departments and accurate data management.
  • Follow all health and safety protocols, including disinfecting play yards, and holding areas, and maintaining a safe environment.
  • Collaborate with the team to maintain a positive and professional work environment, promoting teamwork and effective communication.
  • Other duties as required
Qualifications:
  • 1 years reception or administrative experience
  • Ability to lead with kindness, compassion, humility, and an even-keeled demeanor since dogs pick up on human energy
  • Proven work ethic, organizational skills, and time management skills
  • Ability to thrive in a fast-paced environment
  • Ability to proactively identify opportunities and recommend solutions
  • Ability to positively interact with the animals that GoDog services
  • Ability to regularly move throughout the facility to continuously interact with pets, customers, and staff using physical and mental stamina
  • Ability to clean up bodily fluids without becoming squeamish
  • Capability to competently complete the tasks required of any employee
  • Pet First Aid and CPR Certification
  • Background check clearance
About us:
GoDog was founded in 2018 by father and son, Jess and Ben Eberdt and their dogs Huck and Jed. They wanted to create a whole new category for pet care Premier Pet Hospitality. GoDog promises to create a loving, dog-centric community.

GoDogs commitment is to first think about doing what is right. What is right by the dog, the parent, the staff. Our approach to quality, cleanliness, and design is influenced by this decision first. We firmly believe that by adhering to this commitment, business success will naturally ensue. Our ultimate objective is to forge a brand and enterprise that leaves a lasting legacy spanning generations.

We are seeking team members who are passionate about pets and dedicated to growth. Join our team and be part of providing exceptional care for pets and pet people alike

We are here for dogs.