Front Desk Agent

3 weeks ago

Hyannis, United States Margaritville Resort Cape Cod Full time
Job DescriptionJob DescriptionCompany Overview:
Boost your career here at the new Margaritaville Resort of Cape Cod. Join our team for a journey filled with island fun and the spirit of optimal hospitality, where your growth potential is as endless as the fun, sun, and good vibes.

Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day. We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of our team. 90% of our team members say, "I Love My Job' and 92% say they are proud to work for Margaritaville Landshark. 

Job Overview

This position is excellent for a people-oriented individual with a passion for hospitality. From seamless check-ins to exceptional guest experiences, this position assists guests throughout their stay, providing valuable local recommendations and playing a crucial role in ensuring guests feel cared for and valued.

Essential Duties and Responsibilities
  • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
  • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Provide information about hotel facilities, services, and local attractions.
  • Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Process guest payments and maintain accurate records.
  • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist in administrative tasks, such as answering phone calls and handling reservations.
Skills/Experience
  • One to three years’ experience as a bartender required (high-volume environment preferred); or equivalent combination of education and experience.
  • Good written and verbal communication skills.
  • Ability to interact professionally with other departments and outside contacts.
  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
  • Good judgment and decision-making abilities.
  • Ability to free-pour to recipe specs and has extensive knowledge of mixed cocktails and frozen drink mixing.
  • Must be at least the minimum age required to serve alcohol as determined by applicable state law.

Educational Requirements:
  • High school degree or GED preferred.

The characteristics described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:
  • Must be able to work in a fast paced, high energy and physically demanding environment.
  • Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting.
  • Pushing, pulling, and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
  • Feeling or grasping objects of different sizes and shapes.
  • Maintaining body equilibrium to prevent falling while walking, standing, or crouching in narrow, slippery, or erratically moving surfaces.
  • Required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
  • Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force more frequently.
  • Must be able to communicate clearly with our guests in the primary language of the restaurant(s), specific to the location. (Primarily English)
  • Hearing sounds at normal speaking levels with or without correction.
  • Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Work Environment:
 
  • Exposed to weather conditions and prevalent temperature changes,
  • Subject to moderate to high ambient noise levels.
  • Frequently required to function in narrow aisles or passageways.
  • Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping.
Language Skills:
 
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
  • Expressing or exchanging ideas or instructions by the spoken word.


Mathematical Skills:
 
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Work hours and Benefits: This position works more than 40 hours per week. It is expected that early mornings, late nights, or both are required to be successful.

Margaritaville offers a rich benefits program with a variety of benefits designed to enrich the lives and well-being of our team members and their families:
  • Medical /Dental/Vision Insurance
  • Flexible Spending Account
  • Paid Time Off (sick, vacation, bereavement, and holidays)
  • Pet Insurance
  • Employee Hotel Discounts and other Discounts
  • Life Insurance
  • Short & Long-Term Disability
  • 401K Retirement Match
  • Monthly Employee Recognition Awards


 

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