Assistant Front Office Manager

3 weeks ago

Hyannis, United States Margaritville Resort Cape Cod Full time
Job DescriptionJob DescriptionCompany Overview:
Boost your career here at the new Margaritaville Resort of Cape Cod. Join our team for a journey filled with island fun, and the spirit of optimal hospitality, where your growth potential is as endless as the fun, sun, and good vibes.

Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day. We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of our team. 90% of our team members say, "I Love My Job' and 92% say they are proud to work for Margaritaville Landshark. 

Job Overview
 The Assistant Front Office Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. AFOMs ensure efficient guest registration, check-out, telephone, and other services. They handle all concerns that are escalated to management for resolution. The AFOM position ensures front desk agents comply with established standard operating procedures and policies, including signature and shop calls. They assist in the hiring and training of Front Desk Agents.

Essential Duties and Responsibilities
  • Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
  • Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline, and terminations as appropriate.
  • Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
  • Coordinate activities and foster good relations with our valet and taxi services.
  • Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
  • Follow up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
  • Ensure all Front Desk Associate duties are completed daily.
Education/Experience/ Qualifications

High School diploma or equivalent G.E.D, plus a minimum of two years of experience as a Front Desk supervisor or a minimum of four years of Front Office experience in hotel work
Knowledge/Skills
 
  • Requires working knowledge of guest and hotel services, policies, or operations.
  • Must have high school graduate-level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

Physical Demands
  • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
  • Ability to read written forms of communication and monochrome computer screen.
  • Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
  • 90% of the shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
  • Mobility - must be able to reach all areas of the hotel to assist clients.
  • Occasional standing.
  • Occasional carrying and lifting of files and office items up to 25 lbs.
  • Environment: Work inside 95%
  • Material/Equipment used computer display, telephone.
  •  Prolonged standing at indoor, thermostatically climate-controlled workstations.
Benefits
  • Medical, Vision, & Dental Insurance
  • Referral Bonus Eligible
  • Paid Time Off
  • Hotel and other discounts
  • 401K Retirement
  • Pet Insurance
  • Free Meals on Shift
  • Holiday Pay


 

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