Call Center Agent

1 month ago


Sulphur Springs, United States i3 Verticals Management Services, Inc. Full time
Job DescriptionJob DescriptionJOB TITLE: Call Center AgentDEPARTMENT: Public SectorREPORTS TO: Director of Operations/Call Center SupervisorSUPERVISORY RESPONSIBILITIES: NoneJOB LOCATION: Sulphur Springs, TexasTRAVEL: noneESSENTIAL DUTIES & RESPONSIBILITIES:
  • Making and/or receiving calls from defendants
  • Answer incoming calls from customers across i3 Verticals
  • Provide guidance to defendants on payment options for delinquent cases
  • Maintain record of defendants on payment plans with GHS
  • Process return mail and mark as bad address in GHS system
  • Skip tracing for good address and phone numbers as scheduled/needed
  • Assist with morning mail and afternoon mail duties as needed
  • Assist with weekly mailer as needed
  • Assist Call Center Supervisor and Operations Manager with office tasks as needed
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
  • High School Diploma
  • Basic computer knowledge and keyboarding skills
  • Basic math skills
  • Ability to troubleshoot minor issues
  • Ability to use reasoning and deduction to locate accurate information
  • Must be able to maintain focus and be self-motivated
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
  • Computer experience preferred
  • Bilingual preferred but not required

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