Front of House Staff

2 weeks ago

New York, United States New York Theatre Workshop Part time
Job DescriptionJob Description

About New York Theatre Workshop:

At New York Theatre Workshop, we work relentlessly to empower visionary theatre‐makers and

bring their work to adventurous audiences through productions, artist workshops and education

and community engagement programs. We’re proud to be a home base for many of the most

significant theatre‐makers of our time, nurturing groundbreaking writers like Victor I. Cazares and

Celine Song alongside powerhouse playwrights like Amy Herzog and Ayad Akhtar. From Rachel

Chavkin and Lileana Blain‐Cruz to Whitney White and Rubén Polendo, we empower inimitable

auteur‐directors and give invaluable support to tremendous talents in the earliest days of their

careers. We’ve maintained decades‐long relationships with legendary theatre‐makers like Will

Power, Ivo van Hove, Dael Orlandersmith, and Caryl Churchill, who have shaped our very

understanding of what theatre can be.

Since our founding in 1979, we've produced over 150 fully‐realized productions including

Jonathan Larson's Rent; Tony Kushner's Homebody/Kabul; Doug Wright's Quills; Claudia Shear's

Dirty Blonde; Rick Elice’s Peter and the Starcatcher; Glen Hansard, Markéta Irglová and Enda

Walsh’s Once; and David Bowie and Enda Walsh’s Lazarus. Enabling our artists to push boundaries

generates work like Nathan Alan Davis’s Nat Turner in Jerusalem, Anaïs Michell’s Hadestown,

Mfoniso Udofia’s Ufot Family Cycle, Heidi Schreck’s What the Constitution Means to Me, Jeremy

O. Harris’s Slave Play and Kristina Wong's Kristina Wong, Sweatshop Overlord. NYTW productions

have received a Pulitzer Prize, 25 Tony Awards, 2 Grammy Awards and numerous Obie, Drama

Desk and Lucille Lortel Awards.

But that’s not what we’re proudest of. We take the greatest satisfaction from the community

we’ve built, and the perspective‐shifting experiences we’ve delivered along the way. During the

COVID‐19 shutdown, our community persevered and together we supported new theatrical

experiences that brought people together, changed the conversation, and made a profound

impact. Now that we’re back to in‐person programming, we feel fortunate to be able to continue

to expand and support that community. If that sounds like something you’re interested in, we’d

love to meet you.

About the Team:

The Front of House Staff is the friendly face of New York Theatre Workshop, welcoming audience members to the theatre, facilitating the entry process and shaping the customer experience for everyone attending productions in its East Village theatre.

About the Position:

· Welcomes audience members into the theatre and scans tickets and provides programs, as applicable

· Manages lobby and bathroom traffic while serving as a friendly face for audience members seeking assistance or basic support before and during performances

· Supports House Manager and Box Office Staff in ensuring the comfort and safety of audiences before, during and after performances

· Executes post-performance walk through of the house for programs, light trash pick-up and lost items

· Provides additional support in theatre or lobby for elements of production; such as monitoring and/or set up of post-show exhibits, assisting with entrance/exit clearing etc

· Assists in the onboarding and training of new team members

· Works as Front of House and/or support for special projects as needed; including member/donor gatherings, inventory, special events and readings

· Participates in annual paid training and workshops and utilizes resources to stay abreast of changes and updates to policies, processes and procedures

· Maintains a working knowledge and interest in NYTW’s productions

Physical Requirements of the Positions:

· Assist patrons during emergency situations as needed.

· Climb 1-2 flights of stairs

· Stand for periods of 1-2 hours and/or move between the lobby and theatre.

· Sit on a high stool for durations of 2-3 hours.

We comply with all applicable laws. If you require any accommodation(s) to perform the essential functions of this role please contact humanresources@nytw.org.
 

About You:

· You have outstanding patience, customer service and interpersonal skills, and feel comfortable talking to anyone

· You work well under pressure, multitasking and demonstrating superb attention to detail

· You can work independently or as part of a team and you demonstrate confidence in problem-solving

· You communicate in a clear, professional manner

· You have great interpersonal skills and the temperament for conflict resolution and de-escalation.

· You have a passion for theatre
 

Bonus:

· You have previous front of house or customer service experience

This is a part‐time position requiring evening, weekend, and holiday hours with compensation at $18/hour for an average of 10-15 hours/week.

We know there are great candidates that may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. So, don't hesitate to apply and tell us about yourself if that’s you.
 

NYTW has several affinity spaces as well as a Core Team of staff members across the organization committed to moving specific initiatives forward in our focus on Diversity, Equity, Inclusion, Belonging and Accessibility (DEIBA).

NYTW is an Equal Opportunity Employer (EOE). We are committed to diversity in all areas of our work, on and offstage. We encourage applicants with a unique cultural perspective inclusive of race, ethnicity, gender identity or expression, class, physical ability, and sexual orientation.

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