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Customer Service Representative
5 months ago
Qualifications
- Experience:
Customer Service, 3 years (Required)
- Work authorization:
United States (Required)
Large format print operation looking for a qualified, detail oriented customer service representative.
Responsibilities:
- Managing incoming calls and customer service inquiries
- Generating estimates that develop into sales orders
- Identifying and assessing customers’ needs to achieve satisfaction
- Updating worksheets
- Creating quality control folders for production
Customer Service Rep will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Manage large amounts of incoming calls
- Generate sales estimates
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Constant update of production software
- Act as a liaison between departments to push projects through production
Requirements
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with Quickbooks preferred
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High attention to detail
Job Type: Full-time
Pay: $10.50 - $15.00 per hour DOE
Benefits:
- Paid Time Off
Schedule:
- 8 Hour Shift
Experience:
- Customer Service: 3 years (Required)
Work authorization:
- United States (Required)
Work Location:
- One location
Work environment:
- Front desk
Communication method(s) used:
- Phone
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Autonomous/Independent -- enjoys working with little direction
- Graphic Design or Print Shop experience preferred
NO PHONE CALLS- Please apply online
