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Guest Relations Manager
1 month ago
New York, United States José Andrés Group Full timeGUEST RELATIONS MANAGER - NYCSalary Range: $85K-$90KCompany Overview:José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of our brands.Position SummaryThe...
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Guest Relations Manager
4 weeks ago
New York, United States José Andrés Group Full timeJob DescriptionJob DescriptionGUEST RELATIONS MANAGER - NYCSalary Range: $85K-$90KCompany Overview:José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of...
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Guest Relations Manager
2 months ago
New York, New York, United States AC Hotel New York Downtown Full timeWe are hiring a Guest Relations ManagerWe are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...
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Guest Relations Manager
3 weeks ago
New York, United States Marriott Full timeJob Number 24144711Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are...
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Guest Relations Manager
3 weeks ago
New York, United States Marriott Full timeJob Number 24144711Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are...
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Assistant Guest Relations Manager
2 months ago
New York, United States Cipriani Full timeJob DescriptionJob DescriptionPOSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as an Assistant Guest Relations Manager. The Assistant Guest Relations Manager plays a crucial role in being the face of the hotel, providing warm and professional guest greetings, and ensuring guest satisfaction during their...
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Guest Relations Manager
4 weeks ago
New York, United States Courtyard by Marriott New York Downtown ManhattanWorld Trade Center Area Full timeDescriptionWe are hiring a Guest Relations ManagerWe are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...
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Guest Relations Specialist
5 days ago
New York, New York, United States Penny Full timePosition OverviewAs a Guest Relations Specialist at Penny, your primary responsibility is to collaborate with the management team to warmly welcome both arriving and departing guests, ensuring they feel valued and appreciated.Key ResponsibilitiesEngage with guests in a friendly and knowledgeable manner.Work effectively within a team-oriented atmosphere to...
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Guest Relations Coordinator
5 days ago
New York, New York, United States Penny Full timePosition Overview: As a Guest Relations Coordinator at Penny, your primary responsibility is to collaborate with the management team to warmly welcome guests as they arrive and bid farewell as they depart. Key Responsibilities: Exhibit a friendly, knowledgeable, and appreciative demeanor towards all guests.Work effectively within a team-oriented environment...
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Guest Relations Ambassador
1 month ago
New York, New York, United States HSH Management Services Full timeGuest Relations Ambassador will be responsible for the collection and coordination of details towards the arrival/departure information, guest experience, preference/profile building, travel, and pre/post stay experience for the Guest Relations department on a consistent basis. The Guest Relations Ambassador will champion complete and accurate information,...
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Guest Relations Ambassador
1 month ago
New York, United States HSH Management Services Full timeGuest Relations Ambassador will be responsible for the collection and coordination of details towards the arrival/departure information, guest experience, preference/profile building, travel, and pre/post stay experience for the Guest Relations department on a consistent basis. The Guest Relations Ambassador will champion complete and accurate information,...
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Guest Relations Coordinator
3 hours ago
New York, New York, United States The ONE Group Full timePosition Overview:A Guest Relations Coordinator is responsible for overseeing concierge operations and managing reservation systems effectively. This role involves enhancing guest experiences during service and fostering strong connections with booking representatives. It is essential to keep all guest records current and engage with patrons through digital...
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Head of Guest Relations
5 days ago
New York, New York, United States One Haus - New York Full timePosition: Maitre D' Hospitality ManagerReports To: General ManagerStatus: Non-ExemptAs a Maitre D' Hospitality Manager, your role is pivotal in fostering a welcoming and inclusive atmosphere within the establishment. You will lead by example, focusing on enhancing both the financial performance and cultural environment of the restaurant. Your expertise will...
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Guest Relations Specialist
5 days ago
New York, New York, United States Penny Full timePosition OverviewAs a Guest Relations Specialist at Penny, your primary responsibility is to collaborate with the management team to warmly welcome and bid farewell to guests, ensuring they feel valued and appreciated.This role requires a strong ability to work within a team-focused environment, striving towards the collective goal of exceptional guest...
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Guest Relations Coordinator
5 days ago
New York, New York, United States The Ned NoMad Full timeJob OverviewWe are seeking a dedicated Host to assist and report directly to the Food & Beverage Managers. This role is crucial in our vibrant establishment, where the ability to manage multiple tasks efficiently is essential.About UsThe Ned NoMad is a premier members club and hotel located in the heart of New York, offering a unique blend of private and...
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Guest Relations Associate
2 months ago
New York, United States Think Food Group Full timeGUEST RELATIONS ASSOCIATE - NoMad Pay Rate Range: $22.00 - $25.00 per hour Company Overview: Jos Andrs Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG'ers know they all play a critical role in the overall success of our brands....
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Guest Relations Associate
3 months ago
New York, United States José Andrés Group Full timeJob DescriptionJob DescriptionGUEST RELATIONS ASSOCIATE - NoMadPay Rate Range: $22.00 - $25.00 per hourCompany Overview:José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in...
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Head of Guest Relations
5 days ago
New York, New York, United States Soho House & Co. Full timePosition OverviewThe Opportunity...At Soho House & Co., the role of a Maitre'D is centered around a deep commitment to exceptional customer service and hospitality. This position entails overseeing the Host and Reception teams, ensuring that every guest enjoys a delightful and memorable experience. The Maitre'D is also instrumental in onboarding and training...
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Guest Relations Ambassador
5 days ago
New York, New York, United States Compass Group Careers Full timePosition OverviewCompany: Compass Group CareersSalary: $25 / HourWhy Join Us?At Compass Group, our strength lies in our people. The dedication, actions, and attitudes of our team members foster trust and loyalty among our clients every day. We prioritize hiring individuals who share our enthusiasm for exceptional service and hospitality. Once we identify the...
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Head of Guest Relations
5 days ago
New York, New York, United States Soho House & Co. Full timeJob OverviewThe Position...At Soho House, the role of a Maitre'D is centered around a commitment to exceptional customer service and hospitality. This position entails overseeing the Host and Reception teams, ensuring that guests enjoy a delightful, welcoming, and memorable experience. The Maitre'D plays a crucial role in onboarding and training new staff on...
![Mēdüzā Mediterrania - New York](https://media.trabajo.org/img/noimg.jpg)
Guest Relations Manager
2 months ago
Introducing Mēdüzā Mediterrania, an extraordinary culinary journey inspired by the timeless allure and captivating essence of the Mediterranean. At Mēdüzā, time slows as vibrant Mediterranean traditions blend with old-world habitats. We dedicate every moment to celebrating the beauty of each meal, offering a high-energy, boundary-transcending fine dining experience that transports you to sun-kissed coasts, azure waters, and vibrant culture of the region. We redefine Mediterranean cuisine, honoring its rich heritage while pushing culinary innovation. Our name, Mēdüzā, pays homage to the rich mythology and embodies the captivating allure that awaits our guests. Introducing Mēdüzā Mediterrania, an extraordinary culinary journey inspired by the timeless allure and captivating essence of the Mediterranean. At Mēdüzā, time slows as vibrant Mediterranean traditions blend with old-world habitats. We dedicate every moment to celebrating the beauty of each meal, offering a high-energy, boundary-transcending fine dining experience that transports you to sun-kissed coasts, azure waters, and vibrant culture of the region. We redefine Mediterranean cuisine, honoring its rich heritage while pushing culinary innovation. Our name, Mēdüzā, pays homage to the rich mythology and embodies the captivating allure that awaits our guests.
As a Guest Relations Manager for Noble 33, your role and responsibilities will revolve around cultivating a client base, building and maintaining relationships with local businesses and hotels, tracking and quantifying outreach efforts, managing the Noble 33 Membership program, and collaborating with the marketing team. This is a Full-time, salaried position and the following is a summary of your position expectations and a detailed breakdown of your roles and responsibilities:
Cultivating Client Base:
- Proactively identify potential clients and develop strategies to attract them to Noble 33.
- Build, maintain and strengthen relationships with existing clients to ensure their loyalty and satisfaction.
- Provide personalized services and experiences to enhance the overall guest experience and exceed expectations.
- Act as a Brand Ambassador for Noble 33 and promote new and ongoing offerings to clients.
Local Business and Hotel Outreach:
- Establish, maintain, and pursue relationships with local businesses and hotels that align with the Noble 33 brand.
- Regularly visit local hotels and retail stores that are on brand to develop partnerships and drive consistent business. Establish yourself as the point of contact for entire concierge team to help drive business to venue.
- Collaborate with local businesses to establish awareness and create mutually beneficial promotional activities and packages.
- Stay informed about local events, attractions, and trends to offer recommendations to guests and enhance their experiences.
Tracking Bookings and Outreach:
- Monitor and track booked covers (reservations) weekly basis to quantify the effectiveness of outreach efforts.
- Analyze data and trends to identify areas for improvement and develop strategies to increase bookings and guest satisfaction.
- Report findings and progress in nightly and weekly GRM reports, highlighting successful initiatives and suggesting modifications and updates as needed.
- Responsible for communication with Concierges as well as venue Management and GRM team.
Managing the Noble 33 Program:
- Oversee the Noble 33 program, which caters to on-brand members seeking exclusive experiences and privileges.
- Curate and maintain the member base, ensuring that they receive seamless and exceptional services.
- Provide upscale guest service experiences for new and current members
- Develop and implement strategies to attract new members and retain existing ones.
- Continuously enhance the program by identifying opportunities for improvement and offering new benefits.
Collaboration with the Marketing Team:
- Work closely with the marketing team to align messaging and branding across all channels.
- Provide input and insights on client preferences and expectations to guide marketing campaigns.
- Ensure that all marketing collateral, including print materials, digital content, and social media posts, meet the high standards of Noble 33.
- Assist with photo shoots and social media activities to showcase the brand and engage with clients effectively.
- Track and share notables/celebrities and share in nightly and weekly reports with marketing for PR purposes.
In-Venue Presence and Outreach hours
- All GRM’s will be in the venue on a variable 5 day work week, depending on the business need. Must be available on evenings, holidays and weekends.
- During this time GRM will be responsible for assisting in the execution of VIP reservations, identifying new VIP’s or repeat customers and engaging with ALL guests.
- Daily outreach must be completed and logged before coming into venue each night
Physical Abilities:
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Requires manual ability to use, carry, and operate all necessary equipment
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid Time Off
In summary, as the Guest Relations Manager for Noble 33, your main focus is to cultivate a client base, build relationships with local businesses and hotels, track and quantify outreach efforts, manage the Noble 33 program, and collaborate with the marketing team to promote the brand effectively. Your efforts will contribute to the growth and success of Noble 33 and ensure exceptional experiences for its clients.