Field Service Admin

1 month ago

Lewisville, United States Bobcat of North Texas Full time
Job DescriptionJob Description

Bobcat of North Texas is a full service Bobcat Dealership We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. We offers parts as well as both mobile and shop service, and a full line of concrete supplies.

Bobcat of North Texas is seeking a Field Service Admin to join our busy field Service team Successful candidates will have mechanical aptitude, great customer service skills and a willingness to learn our business.

Responsibilities

  • Schedule all service work and provide supervision of administration and warranty.

  • Verify history of repairs on machine (Duplicate work or parts warranty).

  • Monitor all warranty to assure maximum reimbursement from the manufacturer.

  • Collect extensive information from the Central Dispatch Manager on the service claim for processing. (Extra labor time filed, additional parts, serial numbers and additional invoices needed).

  • Obtain pictures through software.

  • Schedule all service work and provide supervision of administration and warranty for Central Dispatch.

  • Take service requests as a service writer.

  • Act as a primary telephone contact in Central Dispatch.

  • Understand the billing process.

  • Prepare the preliminary work for all mechanics including field mechanics for approval.

  • Provide a good written description of work for billing to manager.

  • Conduct and document monthly safety meetings and maintain other compliance recordkeeping.

  • Train and lead all service administration for proper billing (48 hour invoicing after completion).

  • Assure that all necessary service administration policies and procedures are followed.

  • Forward Connected Machine emails to customers and express urgency when needed.

  • Follow-up with customers on work performed in the field.

Qualifications

  • Previous Mechanical or Warranty experience is preferred

  • Excellent communication skills, both verbal and written

  • Occasionally exposed to weather conditions, fumes, and loud noise

  • Excellent telephone skills.

  • High school diploma required.

  • Strong organizational skills and attention to detail.?

  • Valid Driver's License

Benefits

  • Health, Vision and Dental Insurance

  • Critical Care and Accident Insurance

  • 401K Plan

  • Profit Sharing

  • Bonus Program

  • Short and Long-term Disability

  • Company Paid Life Insurance

  • Employee Assistance Program

  • Christmas Savings Program

  • Paid Vacation and Flex Time

  • Paid Training

  • Many opportunities for advancement (We prefer to promote from within)

  • Family friendly company

?Physical Requirements

  • Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects

  • Sitting most of the time

  • Occasionally exposed to weather conditions, fumes, and loud noise

  • Physically able to operate a variety of automated office machines which include a computer, printer, fax machine, copy machine, calculator, telephone, etc.? on a regular basis

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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