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Protech Field Trainer
3 months ago
Protech Automotive Solutions is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
Job Summary
The Field Trainer will be responsible for delivering Mobile and ADAS training to teammates and assessing opportunities to obtain and maintain quality standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Deliver training to teammates through live and virtual curriculum
- Recommend and coordinate necessary training for areas of need based on quality reviews
- Mentor Mobile and ADAS technicians to ensure the Protech Standards of quality and compliance are attained and sustained
- Assist in development and enforcement of quality control processes developed by team
- Assess teammate training needs and develop materials that will help teammates understand subject matter
- Follow up with teammates regarding training in-person or through conference calls
- Build and maintain partnerships and act as liaison with field leadership
- Provide leadership where required
- Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of company objectives.
- Measure ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for success.
- Assist evaluation of training sessions created by the training team
- Identify opportunities to improve overall processes
- Oversee and execute special projects as needed
- All other duties as assigned
- High school diploma or tech school graduate
- Training or teaching experience preferred
- ASE, I-CAR and/or other industry certifications preferred and must be maintained
- 2 years mechanical experience preferred
- Strong knowledge of vehicle electronics, OE software and scan tools
- Working knowledge of CCC One, Estimating Systems and Microsoft Excel
- Ability to read and understand instructions, work flows, written estimates and work orders
- Strong communication (written and verbal) and interpersonal skills
- Strong project management, organization, and multi-tasking skills with the ability to adapt easily to changing, fast-paced environments
- Professional demeanor with a positive attitude, geared toward customer service
- Must have a valid driver's license and ability to pass MVR check
