Warranty Representative

Our North Dallas client is a leading provider of air conditioning for commercial and residential customers. They are seeking to grow their Warranty team This is a Temp-to-hire position and they are looking for someone to grow with their company

Job Responsibilities:

• Handle incoming calls from customers regarding product warranty issues in a polite, helpful manner
• Verify warranty coverage and friendly troubleshoot any questions about warranty policies
• Efficiently process warranty claims and coordinate necessary product repairs or replacements
• Resolve customer concerns, provide status updates on claims, and ensure overall satisfaction

Skills Required:

• HVAC experience required- must have knowledge of industry verbiage
• Minimum of 3 years in a customer service role
• Excellent communication and customer service abilities
• Strong problem-solving aptitude
• Attention to detail and organizational skills
• Proficiency with computers and typical software programs
• Ability to methodically solve complicated problems
• Capacity to juggle multiple tasks and perform well under pressure
• Basic familiarity with product warranties and claims handling procedures

Benefits: PrideStaff offers a competitive benefits package including comprehensive medical benefits, a supportive workplace community, career advancement resources and connections to premier employers throughout the North Dallas region.
Compensation / Pay Rate (Up to): $20.00 - $24.00

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