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IT Desktop Support I
4 months ago
Position: IT Helpdesk Support Level I
Location: Greenwood Village, CO
Duration: 6 Months (looking to bring on perm)
Salary range: $20-23/hour
Requirements:
- 2-3 years of experience as a service desk technician resolving tier 1 tickets over the phone and managing escalations through service now.
- Experience troubleshooting windows systems including password resets through active directory, SSO support, etc.
- Experience with technical support for Dell Hardware both laptops and monitors.
Job Description:
Looking for a high energetic, eager to learn and a growth mindset individual to help us transform our end user computing help desk and service This is an exciting time to join the bank as we have moved to scaled agile SAFE and transforming the way we work and deliver value And that is where you come in as we build out our help desk service team transforming the way we deliver and add value to the bank. Attitude and aptitude are key to success in this role and we are looking forward to meeting you Apply today
Provides first level Technology and Data Innovation support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
