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Administrative Assistant
1 week ago
Well established commercial real estate firm located in Sandy Springs is looking for their next Administrative Assistant. The Administrative Assistant is the front-line position who will assist customers, contractors, and visitors daily. This role will manage the main receptionist area for the Property Management Office.
Description of Responsibilities:
Customer Relations:
- Provide customers with an exceptional experience with every interaction.
- Develop and maintain positive customer relations by consistently providing a responsive quality service.
- Maintain Amenity Areas
- Assist Property Management staff with the planning and implementation of periodic customer events.
- Coordinate special customer and vendor mailings such as holiday cards and other customer notifications, including customer anniversaries, monthly calendars, and reminders of scheduled events.
- Prepare new customer packages, welcome letters, and assist with move-in / move-out process.
Administrative Duties:
- Ensures phones are answered in a friendly, professional manner; taking messages or forwarding calls as necessary, but answering requests directly whenever possible.
- Perform general reception duties – greet walk-in customers, visitors, vendors, and contractors; handle their needs and direct them to the appropriate staff.
- Assist with correspondence and customer emails or mailings.
- Ensure proper operations of the phones and internet systems (call forwarding or IT helpdesk)
- Perform clerical tasks for staff as needed; including mail and packages protocol, ordering office supplies, stocking management office refreshments each night
- Maintain customer and administrative filing system and ensures all documents are properly and promptly filed.
- Provide Administrative support to Property Management staff and Engineers, such as assisting with customer bill backs, ordering signage, obtaining vendor set up and ACH information, etc.
- Receive all incoming service requests and dispatch to the appropriate personnel, monitor for recurring issues or trends, run monthly reports and update staff on findings.
- Be familiar with building emergency procedures manual to be able to direct customers during emergency situations.
- Coordinate with security to provide building access for contractors, including daily log.
- Manage and maintain vendor and Customer Certificates of Insurance
Competitive salary and excellent benefits package offered.
Keywords: Administrative Assistant, Customer Service, Receptionist, Tenant Service Coordinator, Real Estate
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