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Key Account Coordinator

2 months ago

Akron, United States DRB Systems LLC Full time
Job DescriptionJob Description

DRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.

WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.
WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.

JOB PURPOSE: The Key Account Coordinator focuses on key accounts, delivering quality service while training and supporting customers using DRB Systems products/services. Ensures short term and long-term key account projects are completed on time.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each of these essential functions at a satisfactorily level. Other essential and non-essential functions may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Direct daily/weekly task list and workflow of team assigned to key accounts. Provide direction by setting priorities.
  • Ensure teams meet specified goals for supporting key accounts.
  • Effectively communicate with the Operations Supervisors to allocate resources as needed to meet goals.
  • Identify process improvements and communicate those to management to improve support efficiency.
  • Demand high-level of customer service from team members. Monitor call back times and complex issues to ensure that the team is meeting or exceeding customer service standards.
  • Serve as the lead contact and internal advocate for key accounts.
  • Analyze customer problems and assist timely with communication to solve issues over the telephone and e-mail.
  • Champion regular communications with key accounts regarding requirements and performance.
  • Manage annual project plan/s for key accounts. Hold regularly scheduled status calls to keep team on track.
  • Proactive project planning and manages project forecasts
  • Take a lead role in defining, implementing and delivering reports and other deliverables to key accounts as needed.
  • Ability to prioritize and reprioritize. Ability to maintain positive outlook when customer expectations change.
  • Manage new build, conversion and migration projects for key accounts.
  • Check in after hours as needed to ensure migration projects are completed as intended.
  • Travel to and visit with key accounts as needed.
  • Other duties as assigned by management.

MINIMUM REQUIREMENTS:

  • Education: High School diploma or equivalent.
  • Experience: Strong history of Customer Service within the field of technology. Experience working with computer hardware and software.
  • Computer Skills: Proficient in Microsoft operating systems. Advanced knowledge of computer hardware and software including network setups.
  • Other Requirements: Demonstrated leadership skills with the ability to direct others and multi-task in a fast-paced environment. Strong communication and customer service experience. Aptitude for learning new software programs. Skilled in troubleshooting using analytical thinking. Detailed orientated. Ability to travel by automobile or commercial airline.

Skill Sets:

  • Customer Orientation: Alignment with the internal or external customer’s perspective; front line of implementation that service practices meet customers’ and organizational needs; promoting customer service as a value.
  • Earning Trust: Behaves and expresses oneself in an open and honest manner. Is consistent in word and actions. Tells the truth even when it is difficult. Shares information accurately, completely and appropriately. Follows through on assignments and commitments.
  • Teamwork: Working cooperatively in partnership with others to help a team or work group achieve its goals. Help keep all stakeholders on track.
  • Managing Work: Establishes and maintains processes and systems for successful job execution.
  • Analytical Thinking: Works systematically and logically to resolve problems, identify causation and anticipate unexpected results. Manages issues by drawing on own experience and knowledge and calls on other resources, as necessary.
  • Communication: Demonstrates excellent skills in verbal communication, also including aspects of non-verbal communication, listening skills, and the ability to recognize cultural differences. Effective communication skills create a clear mutual understanding with employees on common goals, directives and expectations.
  • Building Partnerships: The ability to identify and initiate working relationships and to develop and maintain them in a way that is of mutual benefit to both yourself and the other party using effective communication, relationship development, and influential professional networking.
  • Ability to create and generate reports, track metrics, create presentations
  • Knowledgeable in MS Office (Excel, Word, Power Point)
  • Team building skills

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as “Vontier Company”.

Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail vnttalentacquisition@vontier.com.

Equal Opportunity Employer