Quality Assurance Analyst

2 months ago

Atlanta, United States Atlanta Postal Credit Union Full time
Job DescriptionJob Description


GREAT opportunity to join our corporate Member Experience department (back office) Seeking 2 years' experience in banking / credit union.

  • 99% of the cost of employee healthcare covered by the company
  • 100% of the cost of dental and vision covered by the company
  • 401K match offered
  • Culture focused on employee engagement & giving back
  • Mission dedicated to serving the credit union members (our customers)
Target salary range: $18.50 - $23.00 per hour
Position Status - Full-time, non-exempt (hourly)

Title: Quality Assurance Analyst

Reports To: Member Experience and Quality Assurance Manager


Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.” To play a key role in the quality assurance monitoring as it relates to the lending and operations business functions and member touch points.

Duties and Responsibilities

  1. Deliver outstanding service to both internal and external members that is in alignment with our Service Promises:
    1. I promise to be mindful of your time with fast, efficient, courteous and friendly service.
    2. I promise to demonstrate integrity in all of my interactions.
    3. I promise to always treat you with dignity and respect.
    4. I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service and solutions.
    5. I promise to safeguard the security and confidential nature of your financial information.
    6. I promise to greet you with a smile and thank you for your business when your transaction is completed.
    7. I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service.
  2. Perform a variety of quality assurance reviews across departments to ensure controls are in place to avoid losses and meet regulatory requirements.
  3. Report key findings to departments and their key executives and collaborate to develop action plans for quality and process improvement.
  4. The ability to identify opportunities to improve operational efficiency.
  5. Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.
  6. Other duties as assigned.

Desired Qualifications:

  1. Bachelor’s degree or minimum two years’ experience in the financial industry
  2. Strong communication and organization skills.
  3. Must be technologically proficient including Word, Excel and other applications relevant to your job.
  4. Must be attentive to detail and have the ability to multi-task and prioritize work.
  5. The flexibility and independence to work in a changing and unstructured environment. Ability to work independently.
  6. Ability to address issues and effect change effectively.
  7. Well diverse knowledge of all areas of the credit union.
  8. Good problem solving and analytical skills.
  9. Minimal travel required


Required Qualifications:

  1. Must be able to maintain confidentiality.


Physical Job Requirements:

Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 20 to 50 pounds.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.

Please note that an employment offer and your continued employment are contingent upon acceptable results of a background and credit check, satisfactory proof of your right to work in the U.S.

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