3rd Party Patient Navigator

1 month ago

Norwalk, United States Illume Fertility Full time
Job DescriptionJob Description

Company Overview:

Illume Fertility (formerly RMA of CT) specializes in the treatment of infertility, including assisted reproductive technologies (ART) like intrauterine insemination (IUI), in-vitro fertilization (IVF), and pre-implantation genetic testing (PGT). Illume Fertility is Fairfield County’s largest fertility clinic and egg donation center and is led by eight board-certified reproductive endocrinologists. Illume Fertility is consistently recognized as an LGBTQ Healthcare Equality Leader and its Integrated Fertility & Wellness program offers holistic support via acupuncture, mental health counseling, support groups and nutritional counseling. lllume Fertility has 5 convenient locations in Norwalk, Danbury, Stamford and Trumbull, CT and Harrison, NY.


Position Overview:

Coordinate the full breadth of the patient experience and serve as a patient ally throughout the continuum of care. Manage the patient’s plan of care within the Third-Party Reproduction Program to ensure achievement of desired patient outcomes. Work in concert with clinical staff and keep abreast of patient’s cycle to ensure that checklist qualifications are being met in a way that is consistent with RMA’s professional standards of clinical practices.


Duties and Responsibilities:

  • Greet patients at front desk and chaperone through scheduled appointments.
  • Communicate with outside practices to collect daily results and scan into Ebridge.
  • Collect medical records requests from patients; assemble physical records for nurse to review and approve for mailing to outside facilities.
  • Assist with maintenance of FDA regulatory files; assemble documentation and file for onsite inspection.
  • Retrieve operative/pathology reports and CT scan/MRI results for physician to review. Scan results in Ebridge, scan pictures into RESource.
  • Act as liaison between patient and clinical staff.
  • Serve as patient advocate; communicate questions, complaints, problems and concerns to appropriate staff members.
  • Update patient information in EMR/Scheduling systems.
  • Promote wellness programs to patients, including: yoga, support groups, seminars, and nutrition services.
  • Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) .
  • Other duties as needed.


Qualifications

  • High School Diploma or GED equivalent.

Immunization:

Staff member must meet immunizations requirements as stated in the Illume Fertility immunization policy.

  • Covid-19 Vaccination
  • TB inoculation
  • Flu vaccine
  • Others as they become required

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance


To learn more about us, please visit our website at Award-Winning Fertility Care in CT & NY | Illume Fertility


Monday-Friday
40 hours/week

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