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Third-Party Reproduction Liaison

2 months ago

Norwalk, Connecticut, United States Illume Fertility Full time
Job Overview

Company Background:

Illume Fertility, previously known as RMA of CT, is a leader in infertility treatment, offering advanced reproductive technologies such as intrauterine insemination (IUI), in-vitro fertilization (IVF), and pre-implantation genetic testing (PGT). As the largest fertility clinic and egg donation center in Fairfield County, our team is comprised of eight board-certified reproductive endocrinologists. We are proud to be recognized as an LGBTQ Healthcare Equality Leader, and our Integrated Fertility & Wellness program provides comprehensive support through services like acupuncture, mental health counseling, support groups, and nutritional guidance. With five convenient locations, we are dedicated to serving our community.

Role Summary:

The Patient Support Coordinator will oversee the entire patient journey, acting as a supportive ally throughout their care process. This role involves managing the patient's care plan within the Third-Party Reproduction Program to ensure optimal outcomes. Collaboration with clinical staff is essential to monitor the patient's progress and ensure compliance with established clinical standards.

Key Responsibilities:

  • Welcome patients at the front desk and guide them through their appointments.
  • Communicate with external practices to gather daily results and input them into our systems.
  • Assist patients in obtaining medical records and prepare them for clinical review.
  • Support the maintenance of regulatory files and documentation for inspections.
  • Retrieve and organize medical reports for physician review.
  • Act as a bridge between patients and clinical teams.
  • Advocate for patients by addressing their inquiries and concerns with the appropriate staff.
  • Update patient information in electronic medical records and scheduling systems.
  • Encourage participation in wellness programs, including yoga, support groups, and nutrition services.
  • Handle protected health information (PHI) in accordance with HIPAA regulations.
  • Perform additional duties as required.

Qualifications:

  • High School Diploma or equivalent.

Immunization Requirements:

Staff must comply with the immunization policy of Illume Fertility, which includes:

  • Covid-19 Vaccination
  • TB inoculation
  • Flu vaccine
  • Other vaccinations as mandated

Employee Benefits:

  • 401(k) with matching contributions
  • Dental and health insurance
  • Employee assistance program
  • Flexible spending accounts
  • Life insurance
  • Paid time off
  • Referral bonuses
  • Tuition reimbursement
  • Vision insurance

For more information about our services, please visit our website.


Monday-Friday
40 hours/week