Front of House Representative

3 weeks ago

Chicago, United States Athenaeum Center for Thought & Culture Part time
Job DescriptionJob Description

Job Title: Front of House Representative

Location: Chicago, IL 

Terms: Part-Time / Contracted

Requirements: Ability to work evening and weekend hours per events scheduled

 

About Us:

The Athenaeum Center for Thought & Culture is a not-for-profit organization whose mission and principal activities are to promote and support fine arts, cultural programming, and spiritual development for Catholics and the general public in Chicago, Illinois. Our mission is to invite people into encounters with beauty and to revitalize the great Catholic tradition of the arts from our location in one of Chicago’s most unique religious, artistic, and civic buildings. 

Our performing art center was built in 1911 as part of St. Alphonsus in the Lakeview neighborhood of Chicago, as a place for the spiritual, physical, and intellectual growth of parishioners and the community. The Center has multiple performance and event spaces, including our 985-seat proscenium, Historic Main Stage Theatre.  

At ACTC, we believe that beauty has the capacity to build up culture, transform society, and change lives. We hope to help our patrons contemplate, encounter, and delight in beauty.

 

Job Description:

Looking for outgoing individuals to assist in all pre-show and post-show needs. Front of House Staff will report to the House Manager. You will assist patrons around the theatre venue, answer their questions to the best of your abilities, direct patrons to restrooms and concessions, and help in all pre-and post show responsibilities. Employees that success in this role have strong customer service skills, ability to handle conflict, and can thrive in fast paced environment.

  • Floor Captains

Floor Captains will be responsible for helping the showrun smoothly from house open to curtain to intermission and through the end of the show. When house doors open, Floor Captains, along with Ushers will lead patrons to their seats in a timely manner. Floor Captains will be the main point of contact for any customer service issues that arise, such as double seating issues and seating complaints. At intermission, Floor Captains will oversee that doors are opened, information about time, concessions, and bathrooms is communicated to patrons, and that Act 2 begins on time. At the end of the show, floor captains oversee that the doors are opened and patrons exit the theatre in an orderly manner.

  • Greeters

Greeters will be stationed in the lobby beginning 1-2 hours before a show. Greeters will welcome patrons in a friendly and enthusiastic manner, answer any questions, and help customers find their way to the correct theatre or room where their event is taking place. Greeters will be responsible for knowing the schedule of events in the building, and knowing the building layout well.

  • Ushers

Ushers will be responsible for helping the show run smoothly as patrons take their seats, during intermission, and at the end of the show. When house doors open, Ushers will lead patrons to their seats in a timely manner. Ushers will need to know the layout of the theatre incredibly well. At intermission and at the end of the show, ushers will help open house doors and help guide patrons.

Responsibilities:

  • Maintain a professional, friendly, and enthusiastic demeanor
  • Guide patrons to correct venue for their event ( i.e. Box Office, Historic Main Stage, Paradiso, and Black Box Studios
  • Know the schedule of events in the building and where they are taking place; especially when there is more than one event on one day
  • Answer patron questions about the venue, company policies, parking, show details, etc.
  • Know details about when show begins, intermission times, etc.
  • Be proactive about communicating show details, curtain times, bar location and other details with patrons
  • Use NSCAN devices to assist with seating

Preferred Skills:

  • Customer Service skills 
  • Familiarity in a Theatre environment
  • Familiarity with House Management procedures
  • Comfortable working in a fast, high paced environment

 

 

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