Dispatcher - Night Shift

1 month ago

Jurupa Valley, United States TAG Refrigeration Full time
Job DescriptionJob Description

We are looking for a skilled Dispatcher to join our growing team at RUI and The Arcticom Group. The Dispatcher position is a very important link in our communication amongst the many moving parts. Ultimately responsible for our overall customer satisfaction; the dispatcher communicates with customers, suppliers, technicians, and many more, as well as coordinates the repair and maintenance functions with our field technicians, regardless of their location.

This will be after hours and fully onsite. Includes weekend work with days off during the week

Evenings --- 2pm-11pm or 3pm-12am

Overnight --- 9pm-6am or 10pm-7am

Position Summary:

  • The Dispatcher acts as a communication point for urgent and non-urgent calls, receiving requests, transmitting messages, and tracking technicians.
  • The Dispatcher must be primarily an excellent communicator and able to remain calm and composed, especially in urgent situations. He or she must be able to multi-task, act, and execute inquiries with very little supervision.
  • The intent of dispatch is to enable different parties to communicate well, ensuring accurate and timely transmission of information.

Essential functions:

  • Get to know the technicians, their personalities, abilities, and professionalism to ensure we send the right people. Communicate with all levels of organization, as necessary.
  • Take calls and Dispatch technicians to calls.
  • Dispatch occurs via email as well, both urgent and non-urgent, based on the customer’s communication preference. Customer enters issue into their system and the email notifies the dispatcher, who then needs to log in to that customer’s portal and “accept” the work order.
  • Dispatcher creates the job in current software, assigns to the appropriate technician, technician receives notification of job via handheld device.
  • Dispatcher to follow-up and ensure tech syncs the information back to main office regularly.
  • Dispatcher is responsible for calling back customer and setting expectations on technician ETA.
  • Responsible for providing technicians with PO’s and processing vendor invoices into system accurately.
  • Purchase items for techs when vendor requires credit card purchasing.
  • Maintain the on-call schedule through technician feedback and distribute per union guidelines and timing.
  • Follow-up daily, on previous day’s after-hour correspondence (emails, texts, emergencies, concerns, questions).
  • Support the technicians in the field by being a central hub of information: i.e., vendor issues, refrigerant leaks, parts ordering, repair of tech equipment, talk them through how to use a tablet, phone, or handheld communication device, coordinate contact with IT to reset technician functions, as needed.
  • Set up and introduce new technicians via software and systems, procedures, and expectations.
  • Set up new customers in software as a new customer (or a new location) for all states.
  • Companywide liaison with the Construction Team when technicians are needed on a project.
  • Provide credit apps for new customers and pass to accounting for approval.
  • Coordinate with technicians and assist with job quoting with appropriate markups.
  • Send out weekly incomplete reports to technicians, go through every service call we make and ensure its closed in timely fashion, not stuck on parts hold, follow-up, or incomplete beyond customer billing expectations.

Knowledge, Skills, and Abilities:

  • Communication Skills: You will be listening and speaking to people via phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
  • Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need.
  • Problem-Solving Skills: You will need to be able to prioritize the most important situations and think quickly on your feet. Ability to think on your feet and differentiate levels of emergencies.
  • Ability: will need empathy and compassion, and the ability to keep calm in distressing situations.
  • Attention to detail.
  • Intermediate computer skills.
  • Ability to communicate with Technicians in the field to get the information to/from techs and customers.
  • Use discretion when conveying information from conversations with other technicians and customers.
  • Get details on the issue when taking the call – investigative skills/interview skills.
  • Keep the “Remember that the customer is always right” attitude when dealing with both inside and outside customers.
  • Ability to function and maintain a sense of calm demeanor in a high-pace, high-stress environment.
  • Knowledge of area/land local geography is highly helpful.

Work environment: This job operates in an office environment. This role routinely uses standard office equipment such as computers, multi-line phones (and headset), scanners, photocopier, fax, cell phone, and filing cabinets.

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands, handle or feel; and reach with hands and arms, as well as view a computer monitor with near-field vision.

This position requires the ability to occasionally lift office products and supplies, up to 40 pounds.

Required education —High School education required or equivalent. Familiarity with MS Office applications is required.

Required experience— Minimum 2+ years of Dispatch Experience in a fast-paced environment.

Please note: The Arcticom Group conducts pre-employment drug testing, as well as a full background check and motor vehicle records report on each candidate before they are cleared for active duty.

EEO statement: The Arcticom Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

  • Customer Service Representative

    3 weeks ago

    Jurupa Valley, United States Manpower Full time

    Our client is seeking a reliable and experienced Customer Service Representative to support their dispatch office. This role involves managing dispatch operations, booking loads online, and handling brokerage loads. The ideal candidate will be resourceful, capable of multitasking, and possess strong people skills.   Job Title: Customer Service...

  • Dispatcher - Ready Mix

    3 months ago

    Valley City, United States Mack Industries Group Full time

    Job DescriptionJob DescriptionDescription:ObjectiveMack Industries is in search of a Dispatcher with customer service experience to add to our team in Valley City, Ohio and servicing contractors and construction projects. The individual in this role will have experience dispatching, taking orders, scheduling of drivers and deliveries, and communicating with...

  • Lead Service Mechanic

    3 months ago

    Jurupa Valley, United States Wastequip Full time

    Starting pay - $37-39 hourly Essential Duties and Responsibilities Lays out, positions, and secures parts and assemblies according to specifications. Diagnosing issues with and programming PLC controls. Informing customers and dispatch of service issues with compactors. Familiarity with compactor hydraulic schematics and pressure evaluation. ...

  • Warehouse Associate FT

    1 month ago

    Jurupa Valley, United States Grainger Full time

    Work Location Type: Onsite   As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re...

  • Warehouse Associate FT

    1 week ago

    Jurupa Valley, United States Grainger Full time

    Work Location Type: Onsite   As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re...

  • Administrative Assistant/Dispatcher

    4 days ago

    Prescott Valley, United States Best Pick Disposal Inc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking a motivated and outgoing Administrative Assistant/ Dispatcher to join our team. In this role, you will provide support to our office employees, Communicates back and forth with BPD Drivers to assist with problem resolution...

  • Administrative Assistant/Dispatcher

    2 days ago

    Prescott Valley, United States Best Pick Disposal Inc Full time

    Benefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking a motivated and outgoing Administrative Assistant/ Dispatcher to join our team. In this role, you will provide support to our office employees, Communicates back and forth with BPD Drivers to assist with problem resolution while on route for residential,...

  • Ready Mix Concrete Dispatch

    2 months ago

    West Valley City, United States Ready Made Concrete Full time

    Job DescriptionJob DescriptionSalary: Concrete Dispatchers are responsible for professionally communicating with drivers and customers to ensure a timely delivery of ready mixed concrete.  Responsibilities include answering phones, responding to customer requests and inquiries.  Entering orders into our dispatch software accurately.  Additionally,...

  • Ticketer

    4 days ago

    Jurupa Valley, United States NEXGENS Full time

    Job DescriptionJob DescriptionJob descriptionAre you detail-oriented and organized with a passion for logistics? Nexgen Staffing is seeking a dedicated Ticketing Specialist to support our trucking operations. In this role, you will manage the ticketing process for our fleet of trucks, ensuring that all documentation is accurate and up-to-date.Key...

  • Part-Time Fuel Dispatcher

    1 month ago

    Spring Valley, United States Versar, Inc. Full time

    Job DescriptionJob DescriptionWho We Are:Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar...

  • Transport Driver

    2 months ago

    Spokane Valley, United States CityServiceValcon, LLC Full time

    Job DescriptionJob DescriptionAbout the CompanyCityServiceValcon, LLC (CSV) was founded in 1932 and has a 90-year history of exemplary customer service. It joined the NorthStar Energy family of companies in March 2022. The company’s mission is to build a safe and balanced environment for its 240 employees while providing innovative and high-quality...

  • Welder - Night Shift

    4 days ago

    Prescott Valley, United States Superior Industries Inc Full time

    Job SummaryWe are seeking a skilled Welder to join our team at Superior Industries Inc. As a Welder, you will be responsible for completing various duties related to welding and metal fabrication.Key ResponsibilitiesRead and interpret technical drawings and specifications to ensure accurate weldingPrepare and clean weld surfaces to ensure high-quality...

  • Cashier

    1 month ago

    Jurupa Valley, United States Pollo Campero Full time

    Overview: The Front of House Team Member, Cashiers responsibility is to provide an unforgettable experience for our customers thru guiding them around the menu and supporting them in completing an order that fits their needs and expectations. LOCATION: JURUPA VALLEY, CA Responsibilities: Welcoming new and repeat guests every visit Be knowledgeable of all...

  • Production Technician

    2 weeks ago

    Jurupa Valley, United States Anheuser-Busch Full time

    Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with...

  • Night Shift CT Technologist

    1 month ago

    Castro Valley, CA, United States Advantis Medical Full time

    Advantis Medical is seeking a travel CT Technologist for a travel job in Castro Valley, California. Job Description & Requirements ~ Specialty: CT Technologist ~ Discipline: Allied Health Professional ~ Duration: 13 weeks ~40 hours per week ~ Shift: 8 hours, nights ~ Employment Type: Travel Advantis Medical, the #1 rated travel nurse agency, is...

  • Night Shift CT Technologist

    4 weeks ago

    West Valley, UT, United States Advantis Medical Full time

    Advantis Medical is seeking a travel CT Technologist for a travel job in West Valley City, Utah. Job Description & Requirements ~ Specialty: CT Technologist ~ Discipline: Allied Health Professional ~ Duration: 13 weeks ~40 hours per week ~ Shift: 8 hours, nights ~ Employment Type: Travel Advantis Medical, the #1 rated travel nurse agency, is...

  • Night Shift Production Manager

    5 days ago

    Fort Valley, Georgia, United States Blue Bird Full time

    Job Summary:Blue Bird, a leading manufacturer of school buses, is seeking a highly skilled Production Supervisor to oversee night shift operations. As a key member of our production team, you will be responsible for ensuring efficient and effective production processes, while maintaining the highest standards of quality and safety.Key...

  • PRN Nurse, Night Shift

    2 weeks ago

    Prescott Valley, United States POLARA HEALTH Full time

    Job DetailsJob Location Crisis Stabilization Unit - Prescott Valley, AZ Position Type PRN - Pool/As Needed Job Shift Nights Job Category Nurse Description Are you a compassionate and experienced Registered Nurse (RN) seeking an opportunity to make a difference in the lives of individuals with mental health disorders? Join our team at Polara Health, an...

  • PRN Nurse, Night Shift

    3 months ago

    Prescott Valley, United States POLARA HEALTH Full time

    Job DetailsJob LocationCrisis Stabilization Unit - Prescott Valley, AZPosition TypePRN - Pool/As NeededJob ShiftNightsJob CategoryNurseDescriptionAre you a compassionate and experienced Registered Nurse (RN) seeking an opportunity to make a difference in the lives of individuals with mental health disorders? Join our team at Polara Health, an accredited...

  • Ultrasonographer-Ultrasound (Night Shift

    1 month ago

    Apple Valley, CA, United States Access Healthcare Full time

    Access Healthcare is seeking a per diem / prn Ultrasound Technologist for a per diem / prn job in Apple Valley, California. Ultrasound Technologist Discipline: Allied Health Professional Shift: 8 hours, nights Employment Type: Per Diem Access Healthcare Job ID #62271010. About Access Healthcare Access Healthcare aims to provide superior...