Store Manager

Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clearcut idea that high quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet.

About the job

As a dedicated leader, the Store Manager drives their team to success, fostering a culture that embodies our brand and consistently exceeds customer expectations. They create a positive and inclusive working atmosphere, promoting growth and development within their team while ensuring that every customer enjoys a high-touch shopping experience that builds strong client relationships.

The Store Manager leads by example, upholding the highest standards for both the team and the store. With charisma and a passion for people, they will oversee all aspects of store performance, including people management, product excellence, process efficiency, and profitability. By partnering closely with our HQ cross-functional teams, the Store Manager consistently exceeds targets, ensures the store's financial health, and serves as a true brand ambassador, always keeping the focus on people and clients.

The Store Manager  will initially report to the Area Manager. 

Start date: October 2024

What you’ll be responsible for 

Team Leadership

• Drive recruitment, onboarding, and retention efforts, ensuring a seamless transition for new hires and fostering a cohesive, inclusive team environment
• Cultivate a positive, collaborative atmosphere that promotes engagement, teamwork, and productivity, while consistently upholding the company’s values
• Drive team growth and development by providing training, coaching and ongoing feedback in essential areas such as product knowledge, selling techniques and delivering exceptional customer experiences
• Strategically implement the brand’s vision and objectives, effectively communicating all key-performance-indicator (KPI) metrics, expectations, directives and store initiatives to the team
• Coordinate and lead individual one-on-one meetings with store team members to provide guidance, support and a platform for open communication
• Efficiently coordinate team schedules to meet the needs of the business, ensuring optimal staffing levels for peak hours, store events and marketing initiatives
• Conduct bi-annual performance reviews, offering constructive feedback and recognizing achievements, while also identifying areas for growth and development

KPIs & Profitability

• Inspire and guide the team with a positive and motivational approach to achieve individual KPI results, surpass store sales targets, and foster a culture of exceptional performance and success
• Continuously assess weekly, monthly and quarterly revenue goals and KPIs, devising strategic approaches to elevate sales performance
• Collaborate closely with HQ Operations and Merchandising teams to curate a well-rounded product assortment with the right depth and variety, tailored to meet market demands and maximize sales and profitability
• Review the store's P&L on a monthly basis, managing expenditures regularly while seeking opportunities to minimize costs without compromising brand standards and expectations
• Proactively mitigate risks by identifying and resolving gaps or roadblocks to profitability, while protecting store assets through internal and external theft prevention, inventory accuracy, and shrink control

Customer Experience

• Exhibit a leadership presence on the sales floor, setting a standard for customer service excellence and ensuring that all team members exemplify the company’s values while maintaining a customer-centric approach
• Effectively oversee store clienteling with a proactive mindset, ensuring the delivery of high-touch, consistent customer service through the use of clienteling tools, resulting in brand loyalty and repeat customers
• Strategically plan and execute in-store events in partnership with HQ Marketing and Area Manager, hosting (3) events per quarter to drive new and repeat customers, foster community engagement, and create memorable experiences that deepen customer loyalty and achieve KPIs and business goals
• Act as the primary resource for both staff and customers, addressing high-level inquiries, resolving service challenges promptly, and ensuring overall customer satisfaction
• Proactively gather and relay customer feedback to HQ, using insights to improve brand perception, refine product offerings, and elevate service quality
• Leverage services like permanent jewelry to create custom, personalized experiences for customers, while training the team to consistently deliver these unique, high-expectation experiences

Operational Excellence & Visual Merchandising

• In partnership with HQ Operations, oversee the operational and inventory standards of both the sales floor and back of house. Ensure the integrity of inventory is maintained, providing strategic insights and feedback to address operational gaps and areas for improvement 
• Uphold retail inventory counts in accordance with the cadence provided by HQ Operations. Analyze inventory results to identify opportunities for minimizing shrink and optimizing inventory control 
• Oversee the seamless execution of customer transactions in an omni-channel environment, ensuring the store team processes sales, returns, exchanges, and warranties with precision and efficiency to enhance the customer experience 
• Ensure that all front and back of house procedures adhere to company policies and protocols. Lead by example, demonstrating proper procedures and providing coaching to the team to maintain high operational standards 
• Implement and uphold visual standards and guidelines, meticulously ensuring the accuracy of display pricing and promotions, while closely monitoring inventory performance metrics 
• Actively identify and implement opportunities to streamline processes and improve procedures, ensuring operational efficiency and adaptability in emerging locations

What you’ll bring

• Minimum of 4-5 years of progressive experience in a retail management role, preferably as a Store Manager or Assistant Store Manager 
• Experience leading a team of store employees
• Proven track record of successfully opening and managing a new retail store or location
• Strong leadership skills with the ability to motivate and inspire a team
• Strong training and development skills
• Exceptional customer service skills and a commitment to providing an outstanding shopping experience
• Excellent communication and interpersonal skills
• Passion for jewelry and a keen eye for fashion trends
• Strong business acumen with the ability to analyze data and make informed decisions
• Proficient in inventory management and visual merchandising techniques
• Ability to work flexible hours, including weekends and holidays, as needed

What you’ll love about us / Benefits

We provide a comprehensive benefits package that includes Health Insurance, Vacation and time off, and Brand Perks (employee discounts; Welcome gift card).

Join our passionate team at Ana Luisa and play a vital role in shaping the success of our new store in NY.

If you are a motivated and experienced retail professional with a strong background in store management, we encourage you to apply and be a part of our exciting journey.

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