Parts Delivery--- Lancaster CA Fully Onsite

2 months ago


Pasadena, United States BYD COACH & BUS LLC Full time
Job DescriptionJob Description

Responsibilities

  • Process all warranty claims on a timely manner, ensure proper documentation and verifying criteria required by vendors or customers.
  • Track and record vehicle warranty start date
  • Report abnormal quantity of failures for same issue to engineering team for continuous improvement purpose
  • Communicates with vendors and service team to define the scope of warranty claim resolution and to set expectations.
  • Reconciling all warranty receivables and working with the corresponding departments to obtain payments.
  • Ensure customers/dealership are paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim.
  • Handle rejected claims according to dealership and/or manufacturers specifications and follow up on outstanding claims.
  • Arrange and coordinates with internal team and vendors/manufacturers to ensure prompt receipt of replacement parts.
  • Other duties as assigned

Requirements

  • Minimum 3 years experience in a similar role.
  • Technical and electrical automotive or bus experience
  • Self-starter with high level of initiative and strong sense of urgency.
  • Ability to multi-task accurately in a fast-paced environment.
  • Ability to effectively work both independently and in a team setting.
  • Must be highly organized with attention to details.
  • Must have problem-solving skills and ability to maintain composure under stress.
  • Experience with automotive or bus parts (identification, inspection, classification of component groups, etc.) and overall automotive vehicle knowledge.
  • Excellent administrative, organizational and communication skills including verbal, written, listening and presentation skills.
  • Excellent customer service and prospecting skills with ability to track task progress throughout and conflict resolving.
  • Experience with Microsoft Office


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