Parts Specialist
2 weeks ago
Position Summary:
The Parts Specialist will oversee the complete process of parts procurement and management, including the collection and processing of Parts Requests, along with the compilation of daily Service Reports for warranty documentation.
Key Responsibilities:
- Under the guidance of the Parts Manager or Supervisor, the Parts Specialist will handle all Parts Request Forms submitted by Customer Service personnel and clients.
- Assist in managing inventory levels and ensuring timely stock replenishment.
- Work collaboratively with warranty and warehouse teams to streamline operations.
- Monitor all parts ordered for assigned customers and technicians, ensuring they are kept informed.
- Provide customers with information regarding parts availability and pricing.
- Maintain organized records of all orders and ensure proper documentation is upheld.
- Deliver daily status updates to the Customer Parts Manager/Supervisor.
Qualifications:
- Background in Customer Service and/or Automotive Parts is essential.
- Preferred candidates will have at least two years of relevant experience.
- Strong communication and interpersonal skills are required, with the ability to convey information effectively in person or via phone.
- Proficiency in basic computer applications, including MS Office (Word, Excel, PowerPoint).
- A commitment to continuous improvement and learning new processes is necessary.
- A passion for thriving in a fast-paced environment is essential.
- Ability to present information to both small and large groups.
- Must be capable of working directly with customers.
- Possession of reliable transportation is required.
Note: This job description aims to provide a general overview of the position and is not an exhaustive list of all responsibilities, duties, and skills required.
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