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Personal Lines Insurance Customer Service Representative

1 month ago

Southaven, United States Holland Insurance, Inc. Full time
Job DescriptionJob Description

*** Candidate must have an active Property and Casualty License and 3 years of experience to be considered***

Holland Insurance has been dedicated to serving our clients since 1981. Our mission is to provide exceptional customer service and help clients find insurance that perfectly fits their needs. We foster a positive work environment where our employees can thrive and grow. Our team members enjoy a supportive atmosphere with great pay and benefits, including employer-paid medical, dental, vision, life insurance, and a robust 401K package.


We are seeking a dedicated Personal Lines Insurance Customer Service Representative to join our team. This role offers a competitive salary based on experience, ranging from $45,000 to $60,000 per year.


If you are passionate about customer service and ready to join a dynamic and supportive team at Holland Insurance, we want to hear from you Apply today to become part of our team and help us continue providing top-notch service to our clients.


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Bonus Opportunities

Work-Life Balance

Weekends Off

Holidays Off

Paid Holidays

401k Plan

Professional Work Environment

Office Snacks and Coffee

Paid Sick Leave

Christmas Bonus

Personal Workspace

Monday - Friday (8am - 5pm) Work Schedule


Responsibilities
  • Ensure ongoing engagement and satisfaction through consistent communication.
  • Maintain accurate and up-to-date client records.
  • Prepare and issue insurance documents promptly and accurately.
  • Facilitate policy changes and updates based on client requests.
  • Implement retention strategies to foster loyalty and satisfaction.
  • Provide comprehensive insurance education and guidance.
  • Shop insurance renewals to secure competitive rates.

Requirements
  • License Requirements: An active Property and Casualty License and 3 years of insurance experience is required.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Experience using agency management systems to organize and manage client information.
  • Skilled in prioritizing tasks based on urgency and importance.
  • Collaborative and supportive team member who fosters a positive work environment.
  • Proactive and motivated individual who takes initiative without constant supervision.
  • Clear and effective communication skills, both written and verbal.
  • Polite, courteous, and professional phone manner.