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Warehouse Customer Service Representative
2 months ago
- Examine records and inform customers of shipping dates,â¯anticipated delays, and any additional information needed
- Promptly respond to emails and customer inquiries, troubleshoot issues, and follow up quickly
- Enter orders into an automated system
- Compile, sort, and verify records for accuracy, file documents and reports
- Embrace and model a culture of belonging in a diverse workforce where all associates feel safe, valued, and included
- Confer with various departments and carrier personnel to expedite or trace missingâ¯or delayed shipments; compile statistics and prepare various reports
- Sign in Drivers with the correct documentation
- Gather and assess data and quantify results to ensure accurate and complete information
- Create and provide internal and external distribution center reports
- Provide back-up support for other departments when needed
- 2+ years of full-time customer service experience in a warehousing or distribution environment
- Intermediate skills in Microsoft Word and Microsoft Excel
- Experience with AS400 or any Warehouse Management System (WMS)
- Strong ability to quantify results and create accurate reporting
- English fluency (written and verbal)