Patient Assistance Representative

4 weeks ago

Midland, United States Midland Community Healthcare Services Full time
Job DescriptionJob DescriptionSalary:

MIDLAND COMMUNITY HEALTHCARE SERVICES, INC.

Midland, Texas


JOB DESCRIPTION



JOB TITLE:                                       PATIENT ASSISTANCE REPRESENTATIVE

DEPARTMENT:                                PATIENT ASSISTANCE OFFICE

REPORTS TO:                                   PATIENT ASSISTANCE MANAGER

OES CODE:                                        43-4061

FLSA EXEMPTIONS STATUS:        NON-EXEMPT

 

JOB SUMMARY

Patient Assistance Representatives play an important supporting role to the staff and patients of Midland Community Healthcare Services.  They are expected to provide excellent customer service while leading the patient through the benefit determination process and financial/community assistance processes. They maintain the information of the patients in a manner consistent with administrative, ethical, legal, and regulatory requirements. They also process, maintain, compile, and report information for the finance department and quality improvement programs.

 

 

JOB DUTIES

 

  • Answer applicant’s questions about benefits and benefit process.
  • Interview benefits recipients at specified intervals to certify their eligibility for continued benefits.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicant’s rights and responsibilities.
  • Integrate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and determine eligibility status.
  • Verify employers and/or other references to verify answers and obtain further information regarding eligibility.
  • Screen and assist in the preparation of applicant forms for internal and external program benefits such as Medicare, Medicaid, CHIP, CHIP: Perinatal, Women’s Health Program, Title V, PHC, and FQHC.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Assist patients by making the appropriate medical, dental, or mental health appointments needed.
  • Assist pregnant patients by forwarding their information to registration at the hospital for delivery.
  • Follow-up on program approval and denial.
  • Ensure the completeness of the patient record including patient demographics.
  • Prepare and complete end of month reports as well as all other financial and quality assurance data.
  • Participate in cross-training opportunities in order to help the organization operate as a whole.
  • Send client correspondence as required through clinic procedure.
  • Performs other duties as assigned by the Patient Assistance Manager.

 



SUPERVISORY RESPONSIBILITIES

 

  • No Supervisory Responsibilities are included in this position.

 


CRITICAL SKILLS AND ABILITIES


  • Customer Service Oriented.
  • Oral Comprehension, Expression, Recognition, and Clarity.
  • Written Comprehension and Expression.
  • Computer & Technology Skills - The ability to navigate and utilize Microsoft Office, and the ability to learn to navigate and utilize proprietary medical software packages.
  • Time Management – The ability to prioritize tasks in order to best serve the patient and the flow of the clinic.
  • Cultural Competency – the ability to deal with people of various cultures and social status, as well as outside entities

 


QUALIFICATION REQUIREMENTS


  • Must have a High School Diploma or G.E.D.
  • 1-3 years of customer service experience preferred.
  • 1-3 years of eligibility interviewing experience preferred.
  • No felony results on a criminal background screening.
  • Drug Screen Test with a negative result.

 


WORK ENVIRONMENT/CONDITIONS

 

BBP Class III:  This position does not include any exposure-prone duties. These employees will still receive basic personal protective equipment training, basic bloodborne pathogen standard training, and safety precautions. Employees in this class are still to be offered vaccinations provided by Midland Community Healthcare Services if wanted.

 

Physical Demand:  Ability to interact with patients and operate office equipment for patient services.  Employees will need the ability to lift a minimum of 25 lbs, or more, independently as necessary.  Vision abilities are required to read and verify patient information, to read information on medical records, and the read information on computer systems.  Ability to pull, push, lift, and manipulate equipment and files. The ability to move freely about the front office and medical record areas in order to perform the job duties is required.  In compliance with EEOC 29 CFR part 1630, reasonable accommodations will be made for those employees with disabilities in order to assist them in performing the job duties and demands, provided it does not constitute undue hardship upon MCHS.

 



_________________________________________                                 __________________

Employee                                                                                              Date

  • Bilingual Patient Support Representative

    4 hours ago

    Midland, United States Resource Corporation of America Full time

    OverviewWe are seeking a Bilingual Patient Support Representative who enjoys helping people with compassion and integrity, to join our team.ResponsibilitiesWe help our patients by: Screening patients to determine eligibility for Government & Third-Party programs such as Medicaid, ACA/marketplace, and Social Security Disability, assisting patients throughout...

  • Bilingual Patient Support Representative

    3 weeks ago

    Midland, Texas, United States Resource Corporation of America Full time

    Overview: We are seeking a Bilingual Patient Support Representative who enjoys helping people with compassion and integrity, to join our team. Responsibilities: We help our patients by: Screening patients to determine eligibility for Government & Third-Party programs such as Medicaid, ACA/marketplace, and Social Security Disability, assisting patients...

  • Room Service Representative

    3 weeks ago

    Midland, United States Midland Memorial Hospital Full time

    The primary responsibility of the Room Service Representative is to always provide the highest quality of customer service to patients. The Room Service Representative perform a variety of duties related to preparing and serving food to patients and Room Service, Representative, Service, Retail, Healthcare, Patient

  • Customer Service Representative

    2 days ago

    Midland, United States Midland Community Healthcare Services Full time

    Job DescriptionJob DescriptionSalary: MIDLAND COMMUNITY HEALTHCARE SERVICES, INC.Midland, TexasJOB DESCRIPTIONJOB TITLE:                                       CUSTOMER SERVICE REPRESENTATIVEDEPARTMENT:                                COLEMAN / PEDIATRICSREPORTS TO:          ...

  • Patient Care Resource Navigator

    4 hours ago

    Midland, United States Fresenius Medical Care Holdings, Inc. Full time

    PURPOSE AND SCOPE: Explores recommends and coordinates the varied community resources and social services programs available to kidney dialysis patients PRINCIPAL DUTIES AND RESPONSIBILITIES: Responsible for driving the company culture though values and customer service standards. Accountable for outstanding customer service to all external and internal...

  • Client Service Representative

    42 minutes ago

    MIDLAND, United States Midland Animal Clinic and Hospital Full time

    Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception...

  • Sales Representative

    1 month ago

    Midland, United States MERSINO DEWATERING LLC Full time

    Job DescriptionJob DescriptionFounded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets...

  • Sales Representative

    1 month ago

    Midland, United States Mersino Dewatering LLC Full time

    Job DescriptionJob DescriptionFounded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets...

  • FISE Representative

    1 hour ago

    Midland, United States Tenaris Full time

      At Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services. If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you.   FISE...

  • Inside Sales Representative

    3 days ago

    Midland, United States Compact Construction Equipment - BobcatCCE Full time

    The Inside Sales Representative (ISR) is responsible for sale and rental agreements, contracts, DPO’s, safety certificates, warranty cards, limited warranty letters, ensuring insurance coverage for equipment rentals and tax exemption certificates inside the branch.  The ISR will learn Vermeer and Bobcat Sales & Marketing methodologies and assist its...

  • Inside Sales Representative

    3 days ago

    Midland, United States Compact Construction Equipment - BobcatCCE Full time

    The Inside Sales Representative (ISR) is responsible for sale and rental agreements, contracts, DPO’s, safety certificates, warranty cards, limited warranty letters, ensuring insurance coverage for equipment rentals and tax exemption certificates inside the branch.  The ISR will learn Vermeer and Bobcat Sales & Marketing methodologies and assist its...

  • Hitachi Equipment Sales Representative

    2 weeks ago

    Midland, United States ASCO Equipment Full time

    At ASCO our attitude is "We're On It" -Ready to serve, sell, quote, repair, fix, rent, replace and solve equipment problems, questions, challenges that lie ahead. We were built 60 years ago to be a blessing in the lives who depend on us. So, you better believe we're on it. ASCO Equipment has career opportunities for an Outside Sales Representatives in...

  • Patient Access Registrar

    1 week ago

    Midland, United States Midland Health Full time

      Patient Access Registrar’s primary responsibilities are: 1) to gather all pertinent patient information 2) to accurately admit/register or pre-admit patients; 3) to pre-certify all applicable admissions/pre-admissions; 4) to obtain signatures on all appropriate admissions forms if appropriate; 5) to ensure that patient benefits/eligibility are verified...

  • Administrative Assistant

    2 weeks ago

    Midland, United States Midland Community Healthcare Services Full time

    Job DescriptionJob DescriptionSalary: MIDLAND COMMUNITY HEALTHCARE SERVICES, INC.Midland, TexasJOB DESCRIPTIONJOB TITLE:                                       ADMINISTRATIVE ASSISTANTDEPARTMENT:                                PATIENT ASSISTANCEREPORTS TO:          ...

  • Purchasing Assistant

    7 days ago

    Midland, United States MyMichigan Health Full time

    Summary: This position maintains supplies for the Operating Room in the most efficient manner. Assists the Purchasing Coordinators and purchasing office staff with managing and maintaining the flow of operations for the Operating Room staff, physicians, and patients Responsibilities: (35%)* Verifies and captures daily operating room charges. Review product...

  • Technical Service Representative

    2 weeks ago

    Midland, United States Dorf Ketal Chemicals Full time

    Job DescriptionJob DescriptionJOB TITLE: Technical Services RepDEPARTMENT: TechnicalREPORTS TO: Director of TechnologySUMMARY: The Technical Services Representative is responsible for the maintenance and growth of sales for DK Energy Services. They will provide technical support ensuring DK Energy Services customers have solution-oriented products and...

  • Technical Service Representative

    6 days ago

    Midland, United States Dorf Ketal Chemicals Full time

    Job DescriptionJob DescriptionJOB TITLE: Technical Services RepDEPARTMENT: TechnicalREPORTS TO: Regional Technical ManagerSUMMARY: The Technical Services Representative is responsible for the maintenance and growth of sales for DK Energy Services. They will provide technical support ensuring DK Energy Services customers have solution-oriented products and...

  • Customer Srv Representative

    3 days ago

    Midland, United States MyMichigan Health Full time

    Summary This position is supervised by the Laboratory Manager. They are responsible for ensuring that physicians, outside clients, patients, and all other customers receive superior customer service. Major responsibilities include the accurate and timely distribution of reports; the retrieval of test results for customers; communications including extensive...

  • Assistant Director of Operations for Admissions

    15 hours ago

    Midland, United States Northwood University Full time

    Location : Midland, MI Job Type: Full-Time Job Number: 03312 Division: Enrollment Management Department: UG Admissions Traditional Opening Date: 04/05/2024 Closing Date: Continuous Roles The Assistant Director of Operations for Admissions will collaborate with the Director of Admissions to oversee all new student enrollment operations and functions and...

  • Teacher Assistant, Library Aide

    6 days ago

    Midland, United States Midland Independent School District Full time

    Department: Elementary Campus Reports: Principal and Librarian Exempt Status: Non-Exempt Pay Grade: 2 No of Days: 184 Position Function/Purpose Assist the Librarian in the preparation and management of activities and administrative requirements. Work under the supervision of a certified Librarian. Major Responsibilities Uphold and enforce school rules,...