Customer Srv Representative

2 weeks ago

Midland, United States MyMichigan Health Full time

Summary

This position is supervised by the Laboratory Manager. They are responsible for ensuring that physicians, outside clients, patients, and all other customers receive superior customer service. Major responsibilities include the accurate and timely distribution of reports; the retrieval of test results for customers; communications including extensive telephone time with physicians, office staff, outreach clients, and other Laboratory departments; the receipt, processing and distribution of specimens for testing while maintaining specimen integrity and turnaround time; processing of all esoteric testing including requisitions; interpretation and LIS entry of test orders; and providing service to customers at the outpatient drawing stations.

Responsibilities

(30%)* Responds to customer needs and helps to resolve exceptions. Calls patients for return specimen collection. Provides collection information to physicians, office staff, patient, etc. Provides the rapid and accurate communication of test results and critical values to customers using the telephone, fax, microfiche, manual distribution and mail. Organizes and retrieves stored test results for customers on a regular basis.

(20%)* Receives, sorts and distributes specimens from all customers to the testing departments to help ensure specimen integrity and rapid turnaround time of results. Retrieves specimens from storage for add on tests or rechecks.

(50%)* Processes specimens for esoteric testing including completion of electronic and manual requisitions, centrifugation and aliquoting of specimens, and packaging of specimens for transport on a regular basis. Functions as a resource person unusual test requesting the internet as a resource.

Certifications and Licensures

N/A

Required Education

  • Education: High School Diploma or GED
    • Equivalent Experience: High School Diploma with strong science background required.

Other Information

OTHER DUTIES AND RESPONSIBILITIES:

Adheres to patient test management procedures as defined by Federal CLIA regulations and CAP. Adheres to all laboratory safety policies and procedures.

Accurately enters patient demographics and billing information for incoming specimens including Pap smears and tissues according to department protocols. Interprets physician orders and accurately enters order in LIS.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Equivalent Experience and Other Comments (Education)

EXPERIENCE, TRAINING AND SKILLS:

Communication, customer service, computer, and organizational skills required.

Mandatory Occupational Safety and Health Administration (OSHA) training must also be completed annually according to the Exposure Control Plan.

Medical terminology preferred.

One-year laboratory experience; clerical, receptionist or phlebotomy experience preferred.

Familiar with specimen integrity guidelines; laboratory test terminology; current laboratory policies, procedures, and protocols preferred.

Other Comments

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

  • Customer Service Representative

    6 days ago

    Midland, United States U-Haul Full time

    Location: 2803 W Wall St, Midland, Texas 79701 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Care Representative

    6 days ago

    Midland, United States Pinnacle Propane Full time

    Job Title: Customer Care Representative Department: Customer Experience FLSA Status: Non-Exempt (Full Time) Reports To: Customer Care Supervisor (CCS) Position Summary The Customer Care Representative (CCR) is expected to handle all front-office administrative activities & will be tasked with ensuring the highest levels of customer service are delivered...

  • Customer Services Representative

    3 weeks ago

    Midland, United States Highway and Heavy Parts Full time

    Job DescriptionJob DescriptionInbound Call RepresentativeAn Inbound Call Representative is a member of our HHP Sales Team. They will take approximately 50 inbound calls each day, start estimates for representatives, and transfer calls accordingly between personnel.Locations: Coleman and Saginaw MIJob Type: Full-timeHours: M-F 8:00 AM - 5:00 PMCompany...

  • Customer Service Representative

    2 weeks ago

    Midland, United States Midland Community Healthcare Services Full time

    Job DescriptionJob DescriptionSalary: MIDLAND COMMUNITY HEALTHCARE SERVICES, INC.Midland, TexasJOB DESCRIPTIONJOB TITLE:                                       CUSTOMER SERVICE REPRESENTATIVEDEPARTMENT:                                COLEMAN / PEDIATRICSREPORTS TO:          ...

  • Oil/Gas Customer Service Representative

    2 weeks ago

    Midland, United States Vault Pressure Control Full time

    Job DescriptionJob DescriptionDescription:Vault Pressure Control, LLC, leveraging its 100-year product legacy, is a preferred solutions Vault provider of quality pressure control equipment and services for the oil and gas industry. The Customer Support Representative is responsible for coordinating the procurement, assembly, maintenance, distribution, and...

  • Oil/Gas Customer Service Representative

    2 weeks ago

    Midland, United States Vault Pressure Control Full time

    Job Type Full-time Description Vault Pressure Control, LLC, leveraging its 100-year product legacy, is a preferred solutions Vault provider of quality pressure control equipment and services for the oil and gas industry. The Customer Support Representative is responsible for coordinating the procurement, assembly, maintenance, distribution, and...

  • Customer Service Representative

    1 day ago

    Midland, United States Signature Aviation Full time

    Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.  Signature’s Customer...

  • Outside Customer Support Representative

    1 week ago

    Midland, United States Caterpillar Full time

    Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't...

  • Customer Service Representative

    6 days ago

    Midland, United States Jessica Mishler - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...

  • Technical Service Representative

    3 weeks ago

    Midland, United States Ecolab, Inc. Full time

    Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans Assist Sales Representatives with start-ups of new applications in both existing customers and in new accou Sales Representative, Representative, Technical, Service, Technical Support, Monitoring, Retail

  • Customer Service Representative

    4 days ago

    Midland, United States Jessica Mishler - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    4 days ago

    Midland, United States Abraham Gutierrez - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • FISE Representative

    2 weeks ago

    Midland, Texas, United States Tenaris Full time

    At Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services.If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you. FISE Representative - Midland, TX ...

  • Room Service Representative

    1 month ago

    Midland, United States Midland Memorial Hospital Full time

    The primary responsibility of the Room Service Representative is to always provide the highest quality of customer service to patients. The Room Service Representative perform a variety of duties related to preparing and serving food to patients and Room Service, Representative, Service, Retail, Healthcare, Patient

  • Sales Representative

    4 days ago

    Midland, United States RNR Tire Express Full time

    Job DescriptionJob DescriptionDescription:RNR Tire Express is a national franchise retailer that provides safe, quality tires and wheels with affordable payment options.At RNR we have built a culture around “SERVING our customer and not just providing them customer service”. We support and empower our employees with excellent training and tools which...

  • OUTSIDE CUSTOMER SUPPORT REPRESENTATIVE

    2 weeks ago

    Midland, United States VetJobs Full time

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Business Development Representative

    5 days ago

    Midland, United States IMPERATIVE CHEMICAL PARTNERS, INC. Full time

    DescriptionImperative Chemical Partners has an immediate opening for a Business Development Representative in Midland, Texas. If you are interested in joining a growing company with a proven track record of success, this is your opportunity.SUMMARYThe Business Development Representative is responsible for developing relationships with current and potential...

  • Territory Sales Representative

    1 month ago

    Midland, United States Texas Pride Disposal Solutions LLC Full time

    TERRITORY SALES REPRESENTATIVEPOSITION SUMMARY: The Territory Sales Representative is responsible for identifying leads, proactively prospecting and selling new and profitable business within an assigned market. The Territory Sales Representative is required to sell Texas Pride roll-offs containers to construction and permanent customers. The Territory...

  • Territory Sales Representative

    1 month ago

    Midland, United States Texas Pride Disposal Solutions LLC Full time

    Job DescriptionJob DescriptionTERRITORY SALES REPRESENTATIVEPOSITION SUMMARY: The Territory Sales Representative is responsible for identifying leads, proactively prospecting and selling new and profitable business within an assigned market. The Territory Sales Representative is required to sell Texas Pride roll-offs containers to construction and permanent...

  • Business Development Representative

    5 days ago

    Midland, United States IMPERATIVE CHEMICAL PARTNERS, INC. Full time

    DescriptionImperative Chemical Partners has an immediate opening for a Business Development Representative in Midland, Texas. If you are interested in joining a growing company with a proven track record of success, this is your opportunity. SUMMARY The Business Development Representative is responsible for developing relationships with current and potential...