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Supply Chain Associate 1
3 months ago
Job Description: This individual is responsible for maintaining excellent customer service and all pertinent records. Duties involve working with external customers. Work is performed under general supervision.
Role and Responsibilities:
- Front Counter inside sales
- Customer service – Greet and assist all external customers.
- Answer all correspondence for parts from external customers. (Phone, Email & walk in)
- Look up parts for external customers in appropriate catalogs and websites.
- Pull parts for external customers.
- Order completion - issue parts to customer orders.
- Process external customer invoices for parts & equipment.
- Send requests to purchasing team for any parts needing to be purchased.
- Maintain and follow up on all open sales orders.
- Assist with performing inventory counts.
- Occasionally, will need to assist in loading customer parts & equipment on vehicles.
- Part of the “on call” rotation schedule.
- Will be expected to maintain a clean and safe area.
- Expected to participate in training programs provided by ACS.
Qualifications and Education Requirements:
- Front Counter inside sales
- High school diploma or GED certificate.
- 2-years minimum experience in parts
- Use of hands/fingers or feel during normal job requirements.
- Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl while working.
- Lift and/or move up to 50 lbs. (and occasionally up to 100 lbs. with assistance.)
- Required to work in areas of extreme temperatures due to weather conditions and operating equipment.
- Ability to climb various equipment and ladders, lift and carry tools and components weighing up to 50 lbs.
- Requires forklift operation.
- Military experience and training with honorable discharge a plus.