Customer Service Representative

2 weeks ago

Mount Pleasant, United States Commercial Employees Full time
Job DescriptionJob DescriptionCustomer Service Representative: $16 + an hour depending on experience
Location: Mt. Pleasant, SCJob Type: Full-Time, In-Office
Company Overview:Our client is a trucking and logistics company in Mt. Pleasant that prioritizes excellent customer service and teamwork. We are looking for a motivated and positive Customer Service Representative to help us deliver outstanding service to our clients. If you have a great attitude, strong work ethic, and enjoy working collaboratively, we’d love to hear from you
Job Description:As a Customer Service Representative, you will play a key role in maintaining our high standards of customer satisfaction. You will be responsible for a variety of tasks that contribute to the smooth operation of our business, ensuring that our clients’ needs are met promptly and efficiently. This role is based in our office, providing you with a supportive work environment where you can thrive as part of our team.
Key Responsibilities:
  • Review Loads: Monitor and review load information to ensure accuracy and timely processing.
  • Collections: Assist in the collection of outstanding payments, maintaining professional and positive communication with clients.
  • Review Logs: Regularly review and update logs to ensure records are accurate and up-to-date.
  • Answer Phone Calls and Emails: Provide prompt and courteous responses to customer inquiries via phone and email, addressing any issues or concerns with a positive attitude.
  • Collaborate with Team Members: Work closely with other team members to achieve common goals, sharing insights and supporting each other’s efforts.
Qualifications:
  • Positive Attitude: A friendly and approachable demeanor that creates a welcoming environment for customers and colleagues alike.
  • Strong Work Ethic: A commitment to performing tasks efficiently and accurately, with a willingness to go the extra mile when needed.
  • Team Player: Ability to work well within a team, contributing to a collaborative and supportive work culture.
  • Excellent Communication Skills: Proficient in both verbal and written communication, with the ability to handle customer interactions professionally and effectively.
  • Organized and Detail-Oriented: Capable of managing multiple tasks and maintaining a high level of accuracy in all responsibilities.
  • Basic Computer Skills: Comfortable using office software and technology to perform daily tasks.
Benefits:
  • Competitive salary and benefits package
  • Supportive team environment with opportunities for growth
  • In-office role providing structure and collaboration
Commercial Employees is a veteran-led staffing firm with 7 Pittsburgh offices and 2 in Charleston. Grit, hustle, and drive have helped us employ 300,000+ Associates in our 22 yearsProud to be an Equal Opportunity Employer. Check out our job board to see other openings.#hmgnch

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