Customer Service Representative

1 month ago

Mount Pleasant, United States Mercantile Bank Full time
Job DescriptionJob Description

Mercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in Mount Pleasant, MI. Do you like to build relationships with people? Do you seek opportunities to learn and develop? Are you someone that likes to create unique, tailored solutions to customers? Are you ready to build a career in banking with a stable and respected financial institution? If so, please read on.

Who We Are

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve.

We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible.

Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 20 years and counting.


Personal Banker: Rewards and Benefits

Some of the medical and wellbeing benefits we provide are:

  • Multiple medical, dental, and vision plans to choose from
  • Flexible Spending Accounts (FSA)
  • Paid Time Off: 3 weeks paid vacation, sick time to care of yourself and your family, 10 paid holidays and a Giving Day to do work that you are passionate about in your community.
  • Company Paid Life Insurance of 3 times your annual salary.
  • Employee Assistance Program (EAP)
  • Adoption and IVF Assistance
  • Fitness Equipment Purchase Plan

We also provide many opportunities to invest in your financial wellness and career development by providing:

  • 401(k) match at 100% up to the first 5% of your contribution
  • Employee Stock Purchase Plan
  • 529 College Savings Plans
  • Discounted bank services
  • Legal protection
  • Tuition Reimbursement
  • Exceptional training, and development opportunities tailored to your career interests and goals.

Customer Service Representative: Responsibilities and Daily Duties

As a Customer Service Representative, you will interact with people all day. Customers will be happy to see your smiling face in the office when they enter the branch. Your top priority will be to provide them with an exceptional sales and service experience. You will be tooled with the knowledge and resources to be able to assist customers with their financial needs. Each customer is unique and your job will be to ask questions and listen to be able to provide banking solutions that meet their unique needs.

You are motivated to achieve your goals and you cheer on your co-workers to meet theirs too. You will wear multiple hats and are prepared to fill in at the Teller Line or assist your manager with various projects as needed. You are excited to uncover an opportunity to refer business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities.

You will receive a lot of training so you will know the products, services and how things work at Merc. Banking is always changing so it is your responsibility to continue to stay informed of changes. You are excited to be a resource to others and share information with your team members and customers.

You promote Mercantile bank through community involvement and leverage your contacts to create a pipeline of new business. You get great satisfaction out of positively impacting so many lives


Customer Service Representative: Requirements and Qualifications

  • High School Diploma or equivalent
  • 2 years' experience in customer service in a retail sales environment
  • Experience with needs-based selling and providing exceptional customer service
  • Experience working in Retail Banking is preferred

WORK SCHEDULE

On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm. Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel may be required for meetings and training.


We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions, and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.



Job Posted by ApplicantPro

  • Customer Service Representative

    5 days ago

    Mount Pleasant, United States Commercial Employees Full time

    Job DescriptionJob DescriptionCustomer Service Representative: $16 + an hour depending on experience Location: Mt. Pleasant, SCJob Type: Full-Time, In-OfficeCompany Overview:Our client is a trucking and logistics company in Mt. Pleasant that prioritizes excellent customer service and teamwork. We are looking for a motivated and positive Customer Service...

  • Customer Service Representative

    3 weeks ago

    Mount Pleasant, United States Crunch Fitness Park West Full time

    Job DescriptionJob DescriptionClub Role - Customer Service Representative (CSR)Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team!Job SummaryThe Customer Service Representative (CSR) role ensures all members, guests, and...

  • Customer Service Representative

    1 month ago

    Mount Pleasant, United States Mercantile Bank Full time

    Job DescriptionJob DescriptionMercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in Mt Pleasant, MI. Do you like to build relationships with people? Do you seek opportunities to learn and develop? Are you someone that likes to create unique, tailored solutions to customers? Are you ready to...

  • Customer Service Representative

    5 days ago

    Mount Pleasant, Michigan, United States Coastal Spirits & Wines LLC Full time

    Job DescriptionPosition Overview:As a Customer Service Representative, you will be responsible for providing exceptional service to our clientele. Your primary duties will include:Welcoming and assisting customers in a friendly manner.Processing transactions efficiently through our point-of-sale system.Coordinating and delivering beverage orders to various...

  • Customer Service Representative

    1 month ago

    Mount Pleasant, United States Mercantile Bank Full time

    Mercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in Mount Pleasant, MI. Do you like to build relationships with people? Do you seek opportunities to learn and develop? Are you someone that likes to create unique, tailored solutions to customers? Are you ready to build a career in banking with...

  • Customer Service Representative

    3 months ago

    Mount Pleasant, United States CEFCO Full time

    Customer Service Representative - Store #1021 Mt Pleasant, TX 75455, USA Req #445 Thursday, May 30, 2024 CEFCO Convenience Stores is hiring both part-time and full-time Customer Service Representatives! CEFCO VISION STATEMENT: "To be a consumer-driven convenience retailer with engaged employees, who sells great food and provides great service...

  • Customer Service Representative

    3 weeks ago

    Mount Pleasant, United States CEFCO Full time

    Customer Service Representative - Store #1021 Mt Pleasant, TX 75455, USA Req #445 Wednesday, August 21, 2024 CEFCO Convenience Stores is hiring both part-time and full-time Customer Service Representatives! CEFCO VISION STATEMENT: "To be a consumer-driven convenience retailer with engaged employees, who sells great food and provides great...

  • Customer Service Representative Tennis Center- Recreation

    3 months ago

    Mount Pleasant, United States Mount Pleasant South Carolina Full time

    Customer Service Representative Tennis Center- Recreation Mt Pleasant, SC, USA Req #405 Thursday, March 21, 2024 Recreation Customer Service Representative - Tennis Center JOB SUMMARY: Processing registration for lessons, clinics and memberships for the Mount Pleasant Tennis Center. Must be able to interact with the public, answer questions &...

  • Customer Service Representative

    3 weeks ago

    Pleasant Hill, United States Eagle Peak Solutions, Inc. Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Eagle Peak Solutions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative,...

  • Customer Service Representative

    6 days ago

    Mount Pleasant, Michigan, United States Hachiya Ramen Full time

    Job OverviewHachiya Ramen is seeking a dedicated individual for the role of Front Of House. We are looking for someone who is proactive, reliable, and enthusiastic about providing excellent service while embracing the culture of Ramen and Japan.Compensation: Starting at $15.00 per hour plus tips.Key ResponsibilitiesWelcome guests and take their orders...

  • Customer Service Representative

    2 months ago

    Mt Pleasant, United States Dexter Axle Full time

    Overview: Dexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative, National Accounts at our...

  • Service BDC Representative

    2 months ago

    Mount Pleasant, United States Starling Chevrolet - Mt. Pleasant Full time

    Job DescriptionJob DescriptionSTARLING CHEVROLET OF MT. PLEASANT IS LOOKING FOR A BDC Service Representatives for our busy Service Department. Experience is preferred but we will train the right candidates. This is a great opportunity for applicants with automotive BDC experience, or for someone with customer service/telephone contact experience. We value...

  • Customer Service

    11 hours ago

    Mount Pleasant, United States Commercial Employees Full time

    Job DescriptionJob DescriptionCustomer Service Representative: $16 + an hour depending on experience We are hiring a Customer Service Representative for a logistics company. The pay rate is $16hr+ based on experience. This full- time contract position may lead to permanent placement, advancement and pay increases. Customer Service Duties:Review Loads:...

  • Customer Service Representative

    6 days ago

    Mt. Pleasant, South Carolina, United States Target Full time

    Customer Service Representative at TargetTarget is a prominent retail organization that prioritizes community engagement and collaboration. As a Customer Service Representative, you will play a vital role in delivering outstanding service and improving customer satisfaction. Here’s what your responsibilities will include:Engage with customers, identify...

  • Customer Service Representative

    2 weeks ago

    Mt Pleasant, United States Mercantile Bank Full time

    Mercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in Mount Pleasant, MI. Do you like to build relationships with people? Do you seek opportunities to learn and develop ? Are you someone that likes to create unique, tailored solutions to customers? Are you ready to build a career in banking...

  • Customer Service Representative

    2 weeks ago

    Mt Pleasant, United States Crunch Fitness Park West Full time

    Club Role - Customer Service Representative (CSR) Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team! Job Summary The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive...

  • Customer Service Sales Associate

    5 days ago

    Mount Pleasant, Michigan, United States Palmetto Moon Full time

    Palmetto Moon - Retail Sales RepresentativeBecome a vital part of Palmetto Moon, a thriving specialty retailer that embodies the Southern lifestyle. We are in search of enthusiastic and approachable Retail Sales Representatives who excel in delivering outstanding customer service and possess extensive product knowledge.Key Responsibilities:Exhibit superior...

  • Customer Service Representative

    1 month ago

    Mount Juliet, United States Zeal, TN Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    1 month ago

    Mt Pleasant, United States Mercantile Bank Full time

    Mercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in Mount Pleasant, MI. Do you like to build relationships with people? Do you seek opportunities to learn and develop? Are you someone that likes to create unique, tailored solutions to customers? Are you ready to build a career in banking with...

  • Guest Services Representative

    6 days ago

    Mount Pleasant, Michigan, United States Shri Asapuri LLCDBA Quality Inn LLC Full time

    Job OverviewWe are looking for a dedicated Guest Services Representative to enhance our customer experience. This role involves assisting guests, while also identifying opportunities for improvement to optimize operations.Key Responsibilities:Check in and allocate rooms to visitorsVerify reservations made via phone and online platformsAddress guest...