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Capital Project Manager
2 months ago
Role: Capital Project Manager
Our capital project manager role is integral to our overall business model in how we serve our customers with the highest level of project management pre-, during, and after a project to provide continuity in delivering the best solution. This role requires providing our customers with world-class project management from start to finish and an optimum level of customer service through organization, communication, passion, and accountability. This position must maintain on-time project delivery, management, and close-out sustainability. Working hand in hand with the account management and customer service teams is a critical function for this role.
Essential Functions
- Ability to work in a team environment and possess strong organizational skills; can utilize ERP systems, follow up with customers, manage projects from start to finish, perform project invoicing and closeouts, check factory acknowledgments for accuracy; highly skilled in customer relationship management and project execution management.
- Creating long- and short-term project plans, including setting milestone targets, adhering to deadlines, and allocating resources as applicable.
- Delegating tasks on the project to employees best positioned to complete them, train and mentor customer service team
- Identifying and managing potential risks and liabilities of multiple projects; maintaining the status of all open
- Assisting in the definition of project scope and goals with account managers
- Making effective decisions when presented with multiple options for how to progress with the project
- Serving as a point of contact for teams when multiple people are working on the same project to ensure team actions remain in synergy
- Communicating with account managers to keep the project aligned with overall goals
- Adjusting schedules and targets on the project as needed
- Motivating people involved in the project to complete tasks on time
- Update customer information in the project management database (CRM) during and after each call or project change
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company's bottom line by problem-solving and providing value-added engineering for cost savings as applicable
- Thrives in a continuous improvement atmosphere by understanding and meeting key performance indicators (KPIs) set forth
Minimum Qualifications
- Bachelor's degree preferred
- 3-5 years of industry or project management experience
- Proficient with Microsoft Office programs; MS word, Excel, PowerPoint
- 3-5 years of ERP software system experience
- Strong written and verbal communication skills
- Ability to always remain professional and courteous with customers
Physical Demands
- An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Occasional light lifting (20-25 ), office environment
- Regularly required to sit or stand, reach, bend, and move about the facility
- The work environment characteristics described here represent those an employee encounters while performing the essential functions of this Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.
- Office: Standard office equipment; work usually performed in an office setting free from disagreeable
- Optional: Ability to work remotely or in a hybrid capacity, subject to team needs and approval
- Standard weekly job hours: 40 hours
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