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Customer Service Advisor

2 months ago

Mobile, United States Fausak Tire Center Full time $45,000 - $65,000
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Job Summary

As a Customer Service Advisor, you will help Fausak Tires & Service achieve its goals by delivering best in class customer service. You will be responsible for knowing our full product & service line, how to best service our customers and how to successfully work with your team members to achieve the locations goals.

Responsibilities
  • Receive & deliver on customer requests (Both phone & in person)
  • Effectively understand customer requests
  • Clearly communicate promise times
  • Help manage the daily schedule
  • Create a professional environment that builds rapport and puts customers at ease
  • Answer customer questions about their service requests & needs
  • Use strong service skills to complete the sales process while maintaining a high level of customer satisfaction
Qualifications
  • High school diploma or GED equivalent is required; bachelors degree is preferred
  • Valid state-issued drivers license and clean driving record is required
  • Prior sales experience in a dealership or showroom setting is preferred
  • Basic computer skills
  • Speak, Read and Write in English