Account Manager

About Rockwood
Rockwood Company, LLC is a woman-owned small business change management consulting firm that delivers unrivaled value in the DC Metropolitan Area. Our consultants are solution innovators who specialize in devising and implementing bold, yet practical solutions to complex problems. We work side-by-side with our clients to take on the most critical challenges our nation faces. Our goal is to enable a more innovative, collaborative, and effective government capable of successfully executing today's mission and anticipating tomorrow's evolving challenges and opportunities.

We bring human-centered design approaches to ensure our clients adopt and institutionalize sustainable change. Our core service offerings include strategy development and implementation, stakeholder alignment, customer experience, workforce readiness, strategic communications, and program management.

Rockwood provides a team-oriented learning environment that pushes our consultants to grow. Consultants own their own success and partner with leadership to achieve their professional development goals.

About the Position
Rockwood account managers drive results for our clients by providing program planning and portfolio oversight to achieve the highest results from our teams. They are responsible for ensuring client satisfaction, driving business growth, and delivering high-quality consulting services to clients.
From client satisfaction in caring for the client and their program goals to participating in business development to expand business, account managers are key contributors to Rockwood's business growth goals.
Duties:

• Oversee portfolio of projects: Manage a portfolio of consulting projects supporting project leads from initiation to closure, including project planning, scheduling, budgeting, quality control, risk management, and communication
• Lead and develop project managers and staff across the account; serve as a mentor and coach for performance and professional development. Create a collaborative, team-oriented culture across the account team.
• Identify new business opportunities: Identify new business opportunities by monitoring industry trends, analyzing client needs, and proposing new services or solutions that meet those needs
• Develop account plans: Create account plans that outline goals, objectives, and strategies for each client account to achieve business growth
• Manage portfolio financials: Manage the financial aspects of client accounts, including budgeting, forecasting, profit and loss, invoicing, and revenue recognition
• Measure portfolio success through reporting and analytics: Prepare reports and analytics to measure performance, identify trends, and provide insights that can help Rockwood leadership and clients make informed decisions
• Serve as a subject matter expert: Understand clients' needs, goals, and challenges to provide tailored solutions based on expertise, experience, and network to achieve mission objectives and maximize return on investmen
• Build and maintain client relationships: Responsible for building strong relationships with clients by understanding their needs, providing high-quality service, and ensuring client satisfaction
• Develop consulting expertise across the account: Leverage and develop staff consulting expertise to advise clients on best practices, industry trends, and solutions that can help achieve mission goals
• Collaborate with internal teams: such as growth, contracts management, finance/accounting, HR, and recruiting to ensure the smooth delivery of services to clients

Required Qualifications

• A minimum of (15) years of experience in federal consulting or 8+ years of direct experience in leading federal consulting portfolio management programs or initiatives within the federal government
• Demonstrated experience and success leading large, diverse teams, developing leaders and setting the tone and culture for a strong team dynamic
• Understand federal contracting, ethics, and procurement practices
• Demonstrated past performance and strong references leading complex client engagements
• Ability to identify complex consulting challenges and review related information to develop and evaluate options and implement solutions
• Proven track record in sales and business development including generating new business leads, building relationships with clients, and closing deals - either organic or new business - that result in increased revenue and business growth
• Experience performing business management and analytical functions to support the development, sustainment, and implementation of program and business functions
• Excellent communication and interpersonal skills, as they will be working closely with clients, stakeholders, and team members
• Demonstrated experience working with clients to develop action plans that translate vision, mission, and goals into initiatives that can be executed as projects or programs
• Ability to identify the costs, milestones, assumptions, dependencies, and risks of programs
• Expert knowledge and use of the MS Office suite (Word; Excel; PowerPoint; Project; Visio) to prepare documents, spreadsheets, and presentations
• TS/SCI clearance
• Bachelor's degree

Preferred Qualifications

• Master's degree
• Experience supporting the DoD
• PMP certification

Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information; TS/SCI clearance is required

Our Unique Benefits

• Competitive medical, dental, and vision insurance plans
• Employer paid short-term, long-term disability, and life insurance
• Rockwood matches eligible 401(k) plan members' contributions in an amount equal to 100% of your employee contributions, not to exceed 4%. Rockwood will allocate matching contributions into your Safe Harbor Matching Contribution Account after the end of each pay period.
• Five weeks of paid vacation
• Eight federal paid holidays
• Continuous education budget
• Spot cash bonuses and additional vacation days throughout the year to consultants who go above and beyond their job and bring exceptional value to the company, the team, and clients
• Tuition reimbursement
• Choice of cell phone, hotspot, or internet reimbursement
• Wellness stipend (for gym membership and other wellness related activities
• All company gatherings and events
• Participation in a wellness program to earn money that Rockwood will donate to charity of your choice
• Laptop, office supplies, and other equipment to maximize effectiveness when working from a home office (when necessary)

Rockwood Company values creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. If you have a disability and would like to request and accommodation in order to apply for a position with Rockwood, please e-mail careers@rockwoodcompany.com.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.