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Dental Call Center Specialist

3 months ago

Patchogue, United States Babylon Dental Care Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Tuition assistance

Call Center Specialist

"Treating people like family for over 41 years and creating an experience that exceeds an expectation"

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking a Call Center Specialist to infuse new energy into our Call Center/Front Desk team. Our Gateway Plaza location in Patchogue, NY is a welcoming and warm environment, intentionally designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional.

Why Babylon Dental Care?
  • A Caring Legacy: Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned, we honor all who want to serve.
  • Collaborative Practice Environment: Enjoy an environment created to foster and motivate all to learn the basics of service. Our team works together to help one another serve our patients with the highest quality of care. We recognize and appreciate the wholehearted professional you feel called to be.
  • Growth and Development: At Babylon Dental Care, your professional development is paramount. We invest in each team member's growth, ensuring that your career flourishes with us.

What you can expect:

A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role.

Training We will train you to become a great Patient Coordinator and our (very unique) Global Training program allows you to see how/what all departments do to support you in your role. Some of our Call Center Specialists have moved into roles as Front Desk Team Leads, Hygiene Coordinators, Call Center Team Leads, Patient Coordinators and even Practice Administrators.

We give plenty of support and were with you every step of the way You start your BDC journey with a 15 day Global Training and your own Ambassador to walk you through it all. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized, and individualized training needed to master your role as a Call Center Specialist.

What we will ask of you:

Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day This role can be your stepping stone to success and professional growth within our practice The skys the limit

Our Call Center department is very busy so we need someone who is:
  • Reliable and team orientated.
  • Out of the box thinker and collaborative to support our growth.
  • Empathic and compassionate.
  • High level of professional presence.
  • Ability to multi-task in a fast paced environment.
  • Open to learn all about technologies that will enhance our patient care and service.
  • Self motivated, takes initiative without constant direction.
  • Calm under pressure, strong communicator.

We expect you to be personally responsible for being on-time and present for every shift you work and always willing to go the extra mile for our patients

Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software.

Heres an example of what a Call Center Specialist might do in a day:


  • Answer the call by the second ring using our phone scripts.
  • Accurately getting patient's information and entering this information as needed to the appointment and patient file.
  • Ascertain whether the caller is a new or existing patient within the Practices.
  • If caller has a question about Insurance acceptance, encourage/direct them to email our Insurance department for a complimentary benefits check.
  • If caller is a new patient, email the caller our NP paperwork to expedite their upcoming visit time.
  • When we knowingly do not work with a caller's insurance company, offer our New Patient visit special offer, and briefly explain our Dental Savings Plan benefits.
  • Ability to respond to live chats or website leads as they may come through during the day.
  • Comfortable with keeping up to date with email communications as the day goes on.
  • Professionally being able to hold space for anxious patients during their call, as well as sharing that our Practice is the best for their dental care needs.
  • Schedule all patients following our scheduling templates.
  • Understand and able to use our phone technology properly.
  • Being able to answer questions that the callers ask, or referring to specific Providers and team members that may be able to help.
  • Comfortable asking callers to describe their emergency and properly documenting in the notes for the Providers to refer to.
  • Mentoring new team members when comfortable and can create value.
  • Comfortable to ask a happy patient to share their feedback online in a review, or refer a friend to the Practice if they know anyone looking for a new dental home. Proudly sharing our service with others.
  • Work collaboratively with the entire Practice to meet or exceed monthly goals so all can receive their check exercise bonus
  • Generate and review reports, when directed.

We're looking for someone who has:
  • 3 or more years experience in a dental front desk position or call center.
  • Flexibility in regards to scheduling. Our office is open 6 days a week, including early morning, late evenings, and some holidays. Most Call Center Specialists work every other Saturday.
  • Experience providing exceptional hospitality-inspired customer service in a fast-paced Practice.
  • Excellent attention to detail and high follow through.
  • A positive, friendly, and enthusiastic attitude. Collaborative and comfortable in communications.
  • Outstanding teamwork skills and the ability work with a diverse group of people.
  • Bi-lingual in English and Spanish welcomed.
Education:
  • High school or equivalent (Required)
  • College degree optional
Babylon Dental Care Perks:
  • Competitive Compensation: Earn $20 to $25 per hour, reflective of your skills and dedication.
  • Comprehensive Benefits: Enjoy paid holidays, paid personal time off, sick time (as per NYS law), health insurance options, $2500 on account for your own dental needs within the Practices, and a 401K with employer match, all starting after your first 90 days. Monthly team bonus opportunities.
  • Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.

Are you ready to make a tangible difference in people's lives, contribute to a meaningful legacy, and grow your career in a supportive and dynamic environment? If so, Babylon Dental Care is waiting for you. Join us in our mission to not just care for smiles, but to create them, within our community and our team. Apply today and embark on a journey where your work truly matters.

Visit our website to learn more about our organization and the exciting opportunity to be part of a team that is dedicated to providing exceptional dental care and exceeding patient expectations.

Also, get a firsthand view of what its like to be a member of our team by watching video interviews with our team members on Youtube.com/BabylonDentalCareGSB

We look forward to meeting you