Customer Service Rep

4 months ago

Cypress, United States Erlynne Rivera-Nansteel-Farmers Insurance Agency Full time
Job DescriptionJob Description

Erlynne Rivera-Nansteel-Farmers Insurance Agency in CYPRESS, Texas, is looking for an enthusiastic, customer-driven, and self-driven person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests. Your positive attitude and desire to help people will make you the perfect fit for this role. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today


Benefits

Annual Base Salary + Commission

Hands on Training

Mon-Fri Schedule

Life Insurance


Responsibilities
  • Answer incoming phone calls
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Process customer policy change requests.
  • Document each customer contact in database.
  • Take premium payments from customers.
  • Maintain knowledge of new products.
  • Prospecting and generating new business through leads & referral sources.
  • Generating insurance quotes.
  • Provide exceptional customer service.
  • Be outstanding at relationship building.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, solve or refer problems.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Assess and identify the wants and needs of your customer(s) over the phone
  • Educate clients on the insurance policies that best suit their needs

Requirements
  • Bilingual, fluent in both English and Spanish.
  • General Lines Property & Casualty insurance license is required.
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Must have ability to multi-task.
  • Professional phone etiquette.
  • Career minded vision.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Works well with other employees and is a team player with a positive attitude.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Strong work ethic and leadership skills.
  • Strong communication skills, both oral and written.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.
  • Be capable of handling customer rejection.

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