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Customer Service Supervisor

2 months ago

Cypress, California, United States Ultimate Staffing Full time
Job Opportunity at Ultimate Staffing

We are partnering with a leading medical device company in Cypress to fill a Customer Service Supervisor position. The successful candidate will be responsible for overseeing the customer service team and ensuring exceptional customer experiences.

Key Responsibilities:

  • Lead the customer service team to achieve high levels of customer satisfaction
  • Develop and implement customer service strategies to improve customer engagement
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge

Requirements:

  • Proven experience in customer service leadership or management
  • Strong communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Experience with customer relationship management software
  • High school diploma or equivalent required; bachelor's degree preferred

Compensation:

The salary for this position is $60,000-$70,000 based on experience.